PRODUCT REPAIR ASSISTANCE USING A VIRTUAL UNIVERSE
First Claim
1. A method, performed with a computer system, for providing repair assistance for a real-world product using a virtual universe, the method comprising:
- using the computer system to perform the following;
receiving diagnostic information relating to the real-world product;
ascertaining repair assistance information for the real-world product from the received diagnostic information;
generating a rendition of the real-world product along with the repair assistance information for display to a resident on-line in the virtual universe; and
generating a teleport invitation to the resident that will bring the resident upon acceptance of the invitation to a virtual service center for obtaining additional repair assistance for the real-world product.
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0 Petitions
Accused Products
Abstract
An approach that provides product repair assistance using a virtual universe is described. In one embodiment, there is a method for providing repair assistance for a real-world product in a virtual universe. The method includes receiving diagnostic information relating to the real-world product, ascertaining repair assistance information for the real-world product from the received diagnostic information, and generating a rendition of the real-world product along with the repair assistance information for display to a resident on-line in the virtual universe.
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Citations
25 Claims
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1. A method, performed with a computer system, for providing repair assistance for a real-world product using a virtual universe, the method comprising:
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using the computer system to perform the following; receiving diagnostic information relating to the real-world product; ascertaining repair assistance information for the real-world product from the received diagnostic information; generating a rendition of the real-world product along with the repair assistance information for display to a resident on-line in the virtual universe; and generating a teleport invitation to the resident that will bring the resident upon acceptance of the invitation to a virtual service center for obtaining additional repair assistance for the real-world product. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 10, 11)
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9. (canceled)
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12. A computer system that provides repair assistance for a real-world product using a virtual universe, comprising:
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at least one processing unit; memory operably associated with the at least one processing unit; and a product repair assistance tool storable in memory and executable by the at least one processing unit, the tool comprising; a repair assistance database containing a plurality of repair assistance information that relates to the real-world product; a real-world product identification component configured to receive diagnostic information relating to the real-world product and determine a respective product identification from the repair assistance database; a diagnostic component configured to ascertain repair assistance information from the repair assistance database that is applicable to the received diagnostic information for the real-world product; a real-world product rendering component configured to generate a rendition of the real-world product along with the repair assistance information for display to a resident on-line in the virtual universe; and a service teleport component configured to generate a teleport invitation to the resident that will bring the resident upon acceptance of the invitation to a virtual service center for obtaining additional repair assistance for the real-world product. - View Dependent Claims (13, 14, 15, 16, 18)
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17. (canceled)
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19. A computer-readable storage medium storing computer instructions, which when executed, enables a computer system to provide repair assistance for a real-world product using a virtual universe, the computer instructions comprising:
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obtaining diagnostic information relating to the real-world product; ascertaining repair assistance information for the real-world product from the received diagnostic information; generating a rendition of the real-world product along with the repair assistance information for display to a resident on-line in the virtual universe. generating a teleport invitation to the resident that will bring the resident upon acceptance of the invitation to a virtual service center for obtaining additional repair assistance for the real-world product. - View Dependent Claims (20, 21, 22, 23)
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24. (canceled)
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25. A method for deploying a product repair assistance tool for use in a computer system that provides repair assistance for a real-world product using a virtual universe, comprising:
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providing a computer infrastructure, which when executed by the computer system, is operable to; receive diagnostic information relating to the real-world product; ascertain repair assistance information for the real-world product from the received diagnostic information; generate a rendition of the real-world product along with the repair assistance information for display to a resident on-line in the virtual universe; and generate a teleport invitation to the resident that will bring the resident upon acceptance of the invitation to a virtual service center for obtaining additional repair assistance for the real-world product.
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Specification