Automatic Sentiment Analysis of Surveys
First Claim
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1. A computer implemented method of analyzing one or more textual answers provided in response to a predetermined question, comprising:
- (a) utilizing a digital computer configured with language processing software to identify a question topic and one or more question focuses based upon the text of the question; and
(b) utilizing a digital computer configured with language processing software to determine an expected answer type of the question based upon at least one of the question topic, the one or more question focuses, and the text of the question.
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Abstract
In one aspect, the invention provides apparatuses and methods for determining the sentiment expressed in answers to survey questions. Advantageously, the sentiment may be automatically determined using natural language processing. In another aspect, the invention provides apparatuses and methods for analyzing the sentiment of survey respondents and presenting the information as actionable data.
404 Citations
52 Claims
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1. A computer implemented method of analyzing one or more textual answers provided in response to a predetermined question, comprising:
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(a) utilizing a digital computer configured with language processing software to identify a question topic and one or more question focuses based upon the text of the question; and (b) utilizing a digital computer configured with language processing software to determine an expected answer type of the question based upon at least one of the question topic, the one or more question focuses, and the text of the question. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A computer implemented method of analyzing one or more textual answers provided in response to a predetermined question, comprising:
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(a) utilizing a digital computer configured with language processing software to identify occurrences of one or more answer topic phrases and one or more answer focus phrases within the one or more answers; and (b) utilizing a digital computer configured with language processing software to perform sentiment analysis of the one or more answers. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40)
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41. A computer implemented method of analyzing one or more textual answers provided in response to a predetermined question, comprising:
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(a) utilizing a digital computer configured with language processing software to perform sentiment analysis of the one or more answers; and (b) utilizing a digital computer configured with language processing software to identify one or more complaints based upon phrases contained in portions of the one or more answers having negative sentiment. - View Dependent Claims (42, 43, 44, 45, 46, 47, 48)
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49. A computer implemented method of analyzing one or more textual answers provided in response to a predetermined questions, comprising:
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(a) utilizing a digital computer configured with language processing software to determine at least one of;
the sentiment of the one or more answers, the number of answers that discuss a specified topic, and the one or more focus areas semantically within the topic; and(b) utilizing a digital computer configured with language processing software to generate a chart that graphically represents the results from step (a). - View Dependent Claims (50, 51, 52)
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Specification