PRODUCT CUSTOMER SUPPORT IN A VIRTUAL UNIVERSE
First Claim
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1. A method for providing customer service in a virtual universe, comprising:
- determining that a real-world product has a problem;
collecting information associated with the product;
analyzing the collected information at a support location service in the virtual universe to determine a land location within the virtual universe of a product support center for the product; and
providing an avatar with a teleportation invitation to the product support center.
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Abstract
The present invention relates to virtual universe product customer support. A method for providing customer service in a virtual universe in accordance with an embodiment of the present invention includes: determining that a real-world product may have a problem; collecting information associated with the product; analyzing the collected information at a support location service in the virtual universe to determine a land location within the virtual universe of a product support center for the product; and providing an avatar with a teleportation invitation to the product support center.
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Citations
22 Claims
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1. A method for providing customer service in a virtual universe, comprising:
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determining that a real-world product has a problem; collecting information associated with the product; analyzing the collected information at a support location service in the virtual universe to determine a land location within the virtual universe of a product support center for the product; and providing an avatar with a teleportation invitation to the product support center. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system for providing customer service in a virtual universe, comprising:
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at least one computer, including; a system for determining that a real-world product has a problem; a system for collecting information associated with the product; a system for analyzing the collected information at a support location service in the virtual universe to determine a land location within the virtual universe of a product support center for the product; and a system for providing an avatar with a teleportation invitation to the product support center. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. A program product stored on a computer readable medium, which when executed, provides customer service in a virtual universe, the computer readable medium comprising program code for:
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determining that a real-world product has a problem; collecting information associated with the product; analyzing the collected information at a support location service in the virtual universe to determine a land location within the virtual universe of a product support center for the product; and providing an avatar with a teleportation invitation to the product support center.
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22. A method for deploying an application for providing customer service in a virtual universe, comprising:
providing a computer infrastructure being operable to; determine that a real-world product has a problem; collect information associated with the product; analyze the collected information at a support location service in the virtual universe to determine a land location within the virtual universe of a product support center for the product; and provide an avatar with a teleportation invitation to the product support center.
Specification