Repair order management
First Claim
1. A computer implemented method for managing automobile repair orders at a service center, the method comprising:
- automatically retrieving information pertaining to one or more automobile repair orders from two or more service center databases, wherein each repair order concerns a service request for the automobile;
processing the retrieved repair order information to generate one-line summaries for each repair order;
providing a web-based user interface for displaying the one-line repair order summaries; and
automatically updating the one-line repair order summaries using information retrieval computer code, wherein the one-line repair order summaries are updated by retrieving on a real-time basis the repair order information from the service center database.
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Accused Products
Abstract
Systems and methods used by automobile service centers to manage repair orders are disclosed. The repair order management system retrieves information pertaining to the processing of the repair orders from one or more service center databases. The retrieved information is processed by the system to generate one-line summaries for each repair order. The one-line repair order summaries are displayed on one or more screens of a secure web-based user interface. The displayed one-line repair order summaries are automatically updated to reflect updates to the repair orders. The one-line repair order summaries allow service personnel at the automobile service center to quickly obtain concise information on each repair order and thereby, expedite processing of repair orders.
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Citations
25 Claims
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1. A computer implemented method for managing automobile repair orders at a service center, the method comprising:
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automatically retrieving information pertaining to one or more automobile repair orders from two or more service center databases, wherein each repair order concerns a service request for the automobile; processing the retrieved repair order information to generate one-line summaries for each repair order; providing a web-based user interface for displaying the one-line repair order summaries; and automatically updating the one-line repair order summaries using information retrieval computer code, wherein the one-line repair order summaries are updated by retrieving on a real-time basis the repair order information from the service center database. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A computer program product for an automobile service center, the computer program product comprising:
a computer usable medium having computer usable program code embodied therewith, the computer usable code comprising; computer usable code configured to automatically retrieve information pertaining to one or more automobile repair orders, wherein the repair order information is retrieved from one or more service center databases; computer usable code configured to process the retrieved repair orders to generate one-line summaries for each repair order; computer usable code configured to provide a graphical user interface, wherein the graphical user interface is web-based having at least one screen for displaying the one-line repair order summaries; computer usable code configured to automatically update the displayed one-line repair order summaries based on new or changes to the repair order information entered into the service center databases. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21)
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22. A repair order management system comprising:
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a communication network; one or more service center databases operatively connected to the communication network, the service center databases retrievably storing information pertaining to one or more repair orders; one or more computer processors; one or more stored sequences of instructions which, when executed by the one or more processors, cause the one or more processors to carry out the instructions for; automatically retrieving information on the one or more repair orders from the one or more service center databases, wherein each repair order concerns a service request for the automobile; processing the retrieved repair orders to generate one-line summaries for each repair order; updating the one-line repair order summaries by monitoring inbound and outbound telephone calls over a CTI platform; alerting an authorized user by flagging the one-line repair order summaries for required parts or other services for the automobile; updating the one-line repair order summaries by retrieving information on available parts, the information on the available parts stored in the one or more service center databases; amending the one-line repair order summaries with the information on the available parts; and automatically refreshing the one-line repair order summaries by continuously accessing the repair orders from the database servers; a memory for storing the executed instructions; and a plurality of display terminals operatively connected to the network, each of the display terminals providing the authorized user with access to the one-line repair order summaries. - View Dependent Claims (23, 24)
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25. A web-based user interface for managing automobile repair orders, the web-based user interface comprising:
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at least one screen for displaying one-line repair order summaries; the web-based user interface further comprising one or more display regions wherein; a first display region is configured to display the one or more one-line repair order summaries; a second display region is configured to display information comprising total number of repair orders, total number of repair orders in progress and total number of overdue repair orders; a third display region is configured to display information comprising total number of customers served and service center gross receipts; a fourth display region is configured to display repair order search criteria, wherein the search criteria comprises repair order number, tag number and customer name; wherein access to the web-based user interface is restricted to authorized users at the service center.
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Specification