METHOD AND SYSTEM FOR ORDER OPTIMIZATION

• US 20090307096A1
• Filed: 01/09/2009
• Published: 12/10/2009
• Est. Priority Date: 04/18/2003
• Status: Abandoned Application

• Current Assignee: Delivery Management Solutions, Inc.
• Original Assignee: Delivery Management Solutions, Inc.
• Inventors: Antonellis, Robert J.
• Application Number:
  US12/351,773
• Publication Number:
  US 20090307096A1
• Time in Patent Office: Days
• US Class Current: 705/15
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 50/12 Hotels or restaurants

Abstract

An order optimization system and method is disclosed. According to the system and method, a device, such as a personal digital assistant or personal computer is in communication with an establishment computer. The system includes software and hardware capable of placing, transmitting, and receiving an order, tracking the location of the device, determining and predicting the availability of limiting resources, optimally assigning resources to the order, determining whether a triggering condition is satisfied, commanding the preparation of the order, commanding notification messages, tracking limiting resource usage, tracking implements used to prepare the order, and displaying order fulfillment status.

Claims

1-225. -225. (canceled)

226. A computer-implemented method, in a computer system comprising one or more processors, of tracking a progress of a food order in a restaurant establishment, the method comprising:

receiving, in the computer system, the food order;

associating the food order with at least one item in the restaurant establishment, wherein the at least one item has an identifier physically associated with the at least one item; and

using the identifier to track a location of the at least one item in the restaurant establishment during fulfillment of the food order.

227. The computer-implemented method of claim 226, wherein the identifier comprises an electrically readable element.

228. The computer-implemented method of claim 227, wherein the electrically readable element comprises one of a radio frequency identification (RF ID) tag and a wireless transmitter.

229. The computer-implemented method of claim 226, wherein the identifier comprises an optically readable marker.

230. The computer-implemented method of claim 229, wherein the optically readable marker comprises a bar code.

231. The computer-implemented method of claim 226, wherein associating the food order with the at least one item in the restaurant establishment comprises associating the food order with the at least one item in the computer system.

232. The computer-implemented method of claim 226, wherein associating the food order with the at least one item comprises associating the food order with a first item comprising a food item and associating the food order with a second item comprising a piece of kitchenware.

233. The computer-implemented method of claim 232, wherein, prior to associating the food order with the first item comprising the food item and the second item comprising the piece of kitchenware, the food item is associated with the piece of kitchenware.

234. The computer-implemented method of claim 226, farther comprising placing a plurality of detectors configured to detect the identifier at a plurality of locations in the restaurant establishment;

and

determining the location of the at least one item in the restaurant establishment during fulfillment of the food order using at least one of the plurality of detectors.

235. The computer-implemented method of claim 226, further comprising determining availability of the at least one item.

236. The computer-implemented method of claim 226, wherein the at least one item comprises at least one food item and using the identifier to track the location of the at least one item in the restaurant establishment during fulfillment of the food order comprises tracking a progress of preparation of the at least one food item.

237. The computer-implemented method of claim 226, wherein the at least one item comprises at least one food item and associating the food order with the at least one item in the restaurant establishment comprises associating the food order with the at least one food item when the identifier of the food item is detected by a detector associated with a location provided for consumption of the food order.

238. The computer-implemented method of claim 237, further comprising electronically charging a customer for the food order after the food order is associated with the at least one food item.

239. A computer-implemented method, in a computer system comprising one or more processors, of tracking a progress of a food order in a restaurant establishment, the method comprising:

receiving, in the computer system, the food order for at least one food item;

associating at least one piece of kitchenware with the at least one food item, wherein the at least one piece of kitchenware has an identifier physically associated with the at least one piece of kitchenware; and

tracking the at least one food item by tracking a location of the at least one piece of kitchenware in the restaurant establishment using the identifier.

240. The computer-implemented method of claim 239, wherein the identifier comprises an electrically readable element.

241. The computer-implemented method of claim 240, wherein the electrically readable element comprises one of a radio frequency identification (RF ID) tag and a wireless transmitter.

242. The computer-implemented method of claim 239, wherein the identifier comprises an optically readable marker.

243. The computer-implemented method of claim 239, wherein tracking the at least one food item comprises tracking a progress of preparation of the at least one food item.

244. The computer-implemented method of claim 239, further comprising determining availability of the at least food item.

245. The computer-implemented method of claim 239, further comprising

determining whether the at least one piece of kitchenware is at a location provided for consumption of the food order;

and

electronically charging a customer for the food order after it is determined that the at least one piece of kitchenware is at the location provided for consumption of the food order.

246. The computer-implemented method of claim 239, wherein associating the at least one piece of kitchenware with the at least one food item comprises associating the at least one piece of kitchenware with the at least one food item in the computer system.