CONSUMER-ORIENTED ANONYMOUS REQUEST SYSTEM AND METHODS OF INITIATING CONTACT WITH BUSINESS PROVIDERS

• US 20090307104A1
• Filed: 12/03/2008
• Published: 12/10/2009
• Est. Priority Date: 06/09/2008
• Status: Active Grant

• Current Assignee: Weiwen Weng
• Original Assignee: Weiwen Weng
• Inventors: Weng, Weiwen
• Granted Patent: US 7,668,757 B2
• Time in Patent Office: Days
• US Class Current: 705/26
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0605 Supply or demand aggregation
• CPC Class Codes: G06Q 50/188 Electronic negotiation

Abstract

According to the invention disclosed herein, methods and systems are disclosed that proactively and anonymously reach out to potential service providers, through a virtual calling agent, to screen and select one or more service providers for the consumer. Such methods would be time-consuming to conduct manually but are automated efficiently and flexibly as described herein. These methods and systems are not limited to service providers who have pre-registered at any particular web site or directory.

Claims

1. A method of finding at least one suitable provider of a service requested by a user, said method comprising:

(i) receiving, at a network-connected computer server, a service request submitted by a user;

(ii) generating, in said network-connected computer server, an initial list of a plurality of service providers, wherein at least one of said plurality of service providers is open-listed and each open listing is associated with a method of contact selected from the group consisting of telephone number, fax number, e-mail address, web address, instant message, and text message;

(iii) producing, in said network-connected computer server, a message, comprising said service request, from data supplied by said user;

(iv) providing an automated system capable of contacting said service providers, wherein said system is integrated with said network-connected computer server;

(v) contacting at least some of said plurality of service providers and communicating said message provided according to step (iii); and

(vi) allowing for at least one suitable service provider to contact said user.

2. The method of claim 1, wherein in step (ii), at least two of said plurality of service providers are open-listed.

3. The method of claim 1, wherein said message in step (iii) is a voice message, said system in step (iv) is an automated telephony system, and said communicating in step (v) comprises automated telephone calls.

4. The method of claim 1, further comprising registration of at least one service provider, wherein said registration causes storage of data associated with said service provider on said network-connected computer server.

5. The method of claim 1, wherein said service request is submitted by one or more communication methods selected from the group consisting of telephone, facsimile, Internet phone, satellite phone, and radio.

6. The method of claim 1, wherein step (v) utilizes IP Telephony to transmit digitized voice data.

7. The method of claim 1, wherein in step (vi), said contact is attempted instantaneously.

9. The method of claim 1, comprising communication in step (i) and/or step (vi) by one or more means selected from the group consisting of telephone, Internet phone, facsimile, satellite phone, radio, e-mail, instant messaging, and cellular text messaging.

10. The method of claim 4, further comprising generating an Internet-based discussion thread suitable for participation by multiple persons, wherein a registered provider can place a bid even if said registered provider is not contained on said initial list of a plurality of service providers.

11. The method of claim 1, further comprising step (vii), said user selecting one or more service providers to actually provide said service.

12. The method of claim 1, wherein all disclosure is voluntary between said user and said service providers, and wherein said disclosure is not provided to any party that is not said user or said service providers.

13. The method of claim 1, wherein said contacting is achieved by a conference call and wherein contact information of said user is not communicated to said providers.

8. A method of finding at least one suitable provider of a service requested by a user, said method comprising:

(i) receiving, at a network-connected computer server, a service request submitted by a user;

(ii) generating, in said network-connected computer server, an initial list of a plurality of service providers;

(iii) producing, in said network-connected computer server, a message, comprising said service request, from data supplied by said user;

(iv) providing an automated system capable of contacting said service providers, wherein said system is integrated with said network-connected computer server;

(v) contacting at least two of said plurality of service providers and communicating said message provided according to step (iii), wherein said contacting is achieved by a conference call and wherein contact information of said user is not communicated to said providers; and

(vi) at least one suitable service provider contacting said user,

wherein said user remains anonymous until step (vi).

14. A method of finding at least one suitable provider of a service requested by a user, said method comprising:

(i) receiving, at a network-connected computer server, a service request submitted by a user;

(ii) generating an initial list of a plurality of service providers, wherein at least some of said service providers are registered providers who were initially open-listed until registering with said network-connected computer server;

(iii) producing a message, comprising said service request, from data supplied by said user;

(iv) providing an automated system capable of contacting said service providers;

(v) contacting at least some of said plurality of service providers and communicating said message provided according to step (iii); and

(vi) allowing for at least one suitable service provider to contact said user.

15. An e-commerce system for assisting a user to find at least one suitable service provider, said system comprising a server computer configured to exchange data with a network, said server computer having a processor, an area of main memory for executing program code under the direction of said processor, a storage device for storing data and program code and a bus connecting said processor, main memory and said storage device;

the code being stored in said storage device and executing in said main memory under the direction of said processor, to perform the steps of;

(i) receiving, at a network-connected computer server, a service request submitted by a user;

(ii) generating an initial list of a plurality of service providers;

(iii) producing a message, comprising said service request, from data supplied by said user;

(iv) providing an automated system capable of contacting said service providers;

(v) contacting at least two of said plurality of service providers and communicating said message provided according to step (iii), wherein said contacting is achieved by a conference call and wherein contact information of said user is not communicated to said providers; and

(vi) allowing for at least one suitable service provider to contact said user.

16. The system of claim 15, wherein in step (ii), at least one of said plurality of service providers are open-listed and each open listing is associated with a method of contact selected from the group consisting of telephone number, fax number, e-mail address, web address, instant message, and text message.

17. The system of claim 15, wherein said message in step (iii) is a voice message, said system in step (iv) is an automated telephony system, and said communicating in step (v) comprises automated telephone calls.

18. The system of claim 15, wherein said service request is capable of being submitted by one or more communication methods selected from the group consisting of telephone, facsimile, Internet phone, satellite phone, and radio.

19. The system of claim 15, further comprising program code to perform the step of said user selecting one or more service providers to actually provide said service.

20. The system of claim 15, further comprising program code to perform the step of prompting at least one unregistered service provider to register.