Neutral sales consultant
First Claim
1. A method for giving a user information about a category of product or service in which the user initially submits a query using a fingerprint query system, comprising the steps of:
- during setup, creating libraries organized using fingerprint parameters and neutral expert advice that can be interrogated by a user'"'"'s question to understand the question and answer the question with advice from a neutral sales consultant; and
,during runtime, submitting a question sentence to the libraries which understand the subject matter of the question as a result of the setup thereof and generate an answer transmitted to the user from a neutral sales consultant database of answers, wherein the user is given an unbiased answer.
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Abstract
An expert system is provided for answering questions provided by a potential purchaser of goods or services using a neutral sales consultant in which a question sentence entered by the purchaser is understood using specialized library tables developed to understand both the subject and form of the question sentence. Thereafter an appropriate or relevant answer to the question is automatically given relating to sale of the product or service. The result is that questions are more easily understood by the system and more relevant answers can be given because both relate to specialized fingerprint parameters and the use of neutral experts.
12 Citations
18 Claims
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1. A method for giving a user information about a category of product or service in which the user initially submits a query using a fingerprint query system, comprising the steps of:
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during setup, creating libraries organized using fingerprint parameters and neutral expert advice that can be interrogated by a user'"'"'s question to understand the question and answer the question with advice from a neutral sales consultant; and
,during runtime, submitting a question sentence to the libraries which understand the subject matter of the question as a result of the setup thereof and generate an answer transmitted to the user from a neutral sales consultant database of answers, wherein the user is given an unbiased answer. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
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Specification