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Remote Computer Diagnostic System and Method

  • US 20090310764A1
  • Filed: 06/17/2009
  • Published: 12/17/2009
  • Est. Priority Date: 06/17/2008
  • Status: Active Grant
First Claim
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1. A tangible computer-readable medium having stored thereon, computer executable instructions that, if executed by a computing device, cause said computing device to perform the method comprising:

  • receiving, at a service manager module, a request from a customer, wherein said request may be received by way of at least one of;

    telephone, email, or Internet;

    identifying, by said service manager module, said customer;

    determining, by said service manager module, an urgency of said request; and

    creating, by said service manager module, a service request based on at least one of;

    a type of service related to said customer or a request type, wherein said service request is automatically entered into a service request queue based on at least one of;

    said identity of customer or said urgency of said request type

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