SYSTEMS AND METHODS FOR PROVIDING ANSWERING SERVICES
First Claim
1. A system for providing answering services, comprising:
- a controller configured to receive an incoming call directed to a user, said call having an original called number associated with said user;
an answering services provider;
an answering services provider database, wherein said answering services provider database is configured to associate and store information of said user;
wherein said controller is configured to divert said incoming call and said original called number to said answering services provider; and
wherein said answering services provider is configured to use said original called number to access said stored information of said user.
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Accused Products
Abstract
The present invention includes a method and system for the management and routing of telecommunications information on data and telephone lines. In one exemplary embodiment in accordance with the present invention, a flexible system whereby business information is correlated to a user'"'"'s telephone number is provided. In another exemplary embodiment, the present invention provides an on-line answering service in which the identification information of the called party can be maintained during call forwarding and/or diversion. In another exemplary embodiment, the identification information of the user called can be detected by the answering system. In addition, in another exemplary embodiment, the present invention provides answering services access to information about the called party as well as the calling party in order to facilitate the answering services'"'"' responses on behalf of their users.
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Citations
18 Claims
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1. A system for providing answering services, comprising:
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a controller configured to receive an incoming call directed to a user, said call having an original called number associated with said user; an answering services provider; an answering services provider database, wherein said answering services provider database is configured to associate and store information of said user; wherein said controller is configured to divert said incoming call and said original called number to said answering services provider; and wherein said answering services provider is configured to use said original called number to access said stored information of said user. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. (canceled)
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13. A method of providing answering services, comprising the steps of:
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associating and storing information of a user at a database associated with an answering services provider; receiving an incoming call directed to said user at a controller, said call having an original called number associated with said user; diverting said incoming call and said original called number from said controller to said answering services provider; and using said called number to access in said database said stored information of said user. - View Dependent Claims (14, 15, 16, 17)
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18. A computer-implemented method to facilitate providing answering services, comprising the steps of:
- (a) associating and storing, at an answering services provider database, information of a user;
(b) receiving, at a controller, an incoming call directed to said user, said call having an original called number associated with said user;
(c) diverting said incoming call and said original called number from said controller to said answering services provider; and
(d) using said called number to access in said database said stored information of said user.
- (a) associating and storing, at an answering services provider database, information of a user;
Specification