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CUSTOMER SERVICE METHODS, APPARATUS AND REPORT/ALERT GENERATION BASED ON CUSTOMER SERVICE CALL INFORMATION

  • US 20090310774A1
  • Filed: 06/11/2008
  • Published: 12/17/2009
  • Est. Priority Date: 06/11/2008
  • Status: Active Grant
First Claim
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1. A method comprising:

  • receiving a customer service call from a customer;

    retrieving account information corresponding to said customer;

    selecting a business offer to present to said customer based on retrieved account information corresponding to said customer; and

    populating a customer service representative screen with retrieved account information and information on the selected business offer.

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