ARRANGING REMOTE ENGAGEMENTS
First Claim
Patent Images
1. A computer-implemented method comprising:
- receiving a request from a consumer for an electronic, real-time communication with a medical service provider;
generating, by one or more computers, a first scheduling option of comprising waiting in a queue and a second scheduling option of scheduling an appointment with the medical service provider;
receiving from the consumer a choice among the first scheduling option and the second scheduling option; and
establishing an electronic, real-time communication channel between the consumer and the medical service provider based at least in part on the scheduling option chosen by the consumer.
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Abstract
A request is received from a consumer for an electronic, real-time communication with a medical service provider; the availability of the medical service provider is assessed; if the medical service provider is not immediately available, a first scheduling option including waiting in queue and a second scheduling option including an appointment with the medical service provider are provided; a choice among the first scheduling option and the second scheduling option is received from the consumer; and the electronic, real-time communication between the consumer and the medical service provider is arranged, based at least in part on the scheduling option chosen by the consumer.
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Citations
33 Claims
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1. A computer-implemented method comprising:
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receiving a request from a consumer for an electronic, real-time communication with a medical service provider; generating, by one or more computers, a first scheduling option of comprising waiting in a queue and a second scheduling option of scheduling an appointment with the medical service provider; receiving from the consumer a choice among the first scheduling option and the second scheduling option; and establishing an electronic, real-time communication channel between the consumer and the medical service provider based at least in part on the scheduling option chosen by the consumer. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A computer program product residing on a computer readable medium, the computer program product comprising instructions for causing a computer to:
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receive a request from a consumer for an electronic, real-time communication with a medical service provider; assess availability of the medical service provider; if the medical service provider is not immediately available; generate a first scheduling option to wait in a queue, and a second scheduling option to schedule an appointment with the medical service provider; receive from the consumer a choice among the first scheduling option and the second scheduling option; and establish an electronic, real-time communication channel between the consumer and the medical service provider based at least in part on the scheduling option chosen by the consumer. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
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25. An apparatus comprising:
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a processor; and a computer program product residing on a computer readable medium comprising instructions for causing the processor to; receive a request from a consumer for an electronic, real-time communication with a medical service provider; assess availability of the medical service provider; if the medical service provider is not immediately available; generate a first scheduling option to wait in a queue, and a second scheduling option to schedule an appointment with the medical service provider; receive from the consumer a choice among the first scheduling option and the second scheduling option; and establish an electronic, real-time communication between the consumer and the medical service provider based at least in part on the scheduling option chosen by the consumer.
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26. A computer-implemented method comprising:
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sending, by one or more computer systems, a request for an electronic, real-time communication with a service provider; receiving, by one or more computer systems, an indication of the availability of the service provider, the indication providing at least a first scheduling option comprising waiting in a queue and a second scheduling option comprising scheduling an appointment with the service provider; sending data indicating a consumer'"'"'s choice among the first and second scheduling option; and receiving by one or more computer systems, a graphical user interface that when rendered on a display, displays a link through which the consumer joins an electronic, real-time communication channel established between the consumer and the service provider based at least in part on the scheduling option chosen. - View Dependent Claims (27, 28, 29)
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30. A computer program product residing on a computer readable medium, the computer program product comprising instructions for causing a computer to:
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send a request from a consumer for an electronic, real-time communication with a medical service provider; receive an indication of the availability of the medical service provider, the indication providing at least a first scheduling option comprising waiting in a queue and a second scheduling option comprising scheduling an appointment with the medical service provider; send data indicating a consumer'"'"'s selection among the first and second scheduling option; and receive a graphical user interface that when rendered on a display, displays a link through which the consumer joins an electronic, real-time communication channel established between a consumer and the service provider based at least in part on the scheduling option chosen. - View Dependent Claims (31, 32, 33)
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Specification