Consumer initiated, service provider direct dispatching system
First Claim
1. A system for informing service providers of needed services, including:
- a database that includes at least two of;
records customer and service provider location, transportation service requests and service provider and customer profiles;
processing circuitry that identifies potential responders to said request, matches available responders with customer requests and performs a dispatching process including auctioning the right to provide said service, collecting and presenting service provider and customer profiles, instructing a service responder to provide transportation service identified in one said record by computing a street address to be dispatched;
said processing circuitry further performing a monitoring process including reviewing service responder'"'"'s activity associated with the service request; and
communication circuitry enabling the service provider to receive, review and respond to service requests and also enable the customer to review the service provider'"'"'s profile, accept or deny the service provider'"'"'s offer of service, monitor the service provider'"'"'s activity and communicate directly with said service provider.
0 Assignments
0 Petitions
Accused Products
Abstract
A customer originated and directed dispatching system to provide direct coordination of requested service to service providers without the need for intermediary dispatching assistance. A database stores records each documenting needed services and customer and service provider profiles. Processing circuitry (which may be one or several networked computers) performs a dispatching process which reviews these records, locates records indicating a need for immediate service, locates the customer, identifies potential service responders, carries out an auction for the requested service and collects a list of potential service provides with their bids and profiles. The processing circuitry also performs a monitoring process which monitors service provider'"'"'s activities by reviewing the records, and automatically obtained service provider'"'"'s activity information, and records customer and service provider performance ratings to the database. Communications circuitry enables direct communication between the service provider and the customer as well as updates of the service provider'"'"'s activity and review customer and service provider performance records.
151 Citations
26 Claims
-
1. A system for informing service providers of needed services, including:
-
a database that includes at least two of;
records customer and service provider location, transportation service requests and service provider and customer profiles;processing circuitry that identifies potential responders to said request, matches available responders with customer requests and performs a dispatching process including auctioning the right to provide said service, collecting and presenting service provider and customer profiles, instructing a service responder to provide transportation service identified in one said record by computing a street address to be dispatched;
said processing circuitry further performing a monitoring process including reviewing service responder'"'"'s activity associated with the service request; andcommunication circuitry enabling the service provider to receive, review and respond to service requests and also enable the customer to review the service provider'"'"'s profile, accept or deny the service provider'"'"'s offer of service, monitor the service provider'"'"'s activity and communicate directly with said service provider. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25)
-
-
26. A method to provide computerized coordination of requested service to service providers, including:
-
storing records to document services and customer and service provider profiles; performing a dispatching process based on the records, including locating records indicating a need for immediate service, locating the customer, identifying potential service responders, and performing an auction for the requested service and collecting a list of potential service provides with their bids and profiles; performing a monitoring process to monitors the service provider'"'"'s activities based on reviewing the records; and updating the service provider'"'"'s activity and review customer and service provider performance records in the records.
-
Specification