Adaptive Communication Application Programming Interface

• US 20090313642A1
• Filed: 08/20/2009
• Published: 12/17/2009
• Est. Priority Date: 02/06/2001
• Status: Active Grant

• Current Assignee: Siebel Systems Inc. (Oracle Corporation)
• Original Assignee: Siebel Systems Inc. (Oracle Corporation)
• Inventors: Annadata, Anil K., Chen, Mingte, Chan, Leon
• Granted Patent: US 8,365,205 B2
• Time in Patent Office: Days
• US Class Current: 719/321
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: H04L 69/03 Protocol definition or specification protocol conformance testing H04L1/244
• CPC Class Codes: H04L 69/14 Multichannel or multilink protocols
• CPC Class Codes: H04L 69/32 Architecture of open systems interconnection [OSI] 7-layer type protocol stacks, e.g. the interfaces between the data link level and the physical level
• CPC Class Codes: H04L 9/40 Network security protocols

Abstract

A method and apparatus for inter-module communication is disclosed. The method includes defining a command definition, wherein the command definition comprises commands for interfacing with a multi-channel, multi-media, communication queuing system. The command definition can include, for example, driver object commands to request media type lists and command event lists, create drivers, request service, and release drivers. The command definition can also include, for example, service object commands to release service objects, notify when handling of an event is complete, invoke commands, release work items, suspend work items, resume work items, handle queued events, and cancel queued events. The command definition can also include, for example, client object commands to start a work item, release work items, save work item contexts, restore work item contexts, serialize work items, free work item storage, begin batch processing, and end batch processing.

Claims

1. A method comprising:

a channel driver receiving a fax from a first device via a first channel that operates according to a first media type;

the channel driver receiving an email from a second device via a second channel that operates according to a second media type, wherein the first and second media types are different from each other;

the channel driver generating a first command in response to receiving the first request;

the channel driver generating a second command in response to receiving the second request, wherein the first and second commands are identical to each other.

2. The method of claim 1 further comprising:

assigning the first command to a first agent associated with a first device;

assigning the second command to a second agent associated with a second device;

the first device generating a first reply command in response to the assignment of the first command to the first agent;

the second device generating a second reply command in response to the assignment of the second command to the second agent;

a first channel driver of the channel generating and transmitting a first signal to the first device via the first channel in response to the first device generating the first reply command;

a second channel driver of the channel generating and transmitting a second signal to the second device via the second channel in response to the second device generating the second reply command.