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METHOD AND SYSTEM FOR VOICE ORDERING UTILIZING PRODUCT INFORMATION

  • US 20090319272A1
  • Filed: 06/30/2008
  • Published: 12/24/2009
  • Est. Priority Date: 06/18/2008
  • Status: Active Grant
First Claim
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1. A method for improved voice ordering utilizing catalog taxonomies and hierarchical categorization relationships in product information management (PIM) systems, the method comprising:

  • prompting a user with a first query to input speech into a speech recognition engine;

    receiving the user'"'"'s inputted speech;

    translating the inputted speech into a series of words;

    querying a product information management component (PIM) based on the series of words;

    wherein the querying is performed as a matching algorithm against PIM category and attribute keywords;

    returning coded results to a voice synthesizer to produce at least one of;

    a voice response, and a text response to the user; and

    wherein in the coded results indicate one or more of;

    a not found message for zero matches for an item in the PIM, a confirmation of a suitable single match of an item found in the PIM, a request for additional information from the user in the event one or more of the following occurs;

    more than one matching item, category, and item attribute was found in the PIM.

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