Method and System of Using Structured Social Networks and Communities to Create and Maintain Business Service Models
First Claim
1. A computer implemented method for maintaining business service models of an enterprise, the computer performing the steps of:
- enabling assignment by an administrator of individuals to one or more communities;
enabling distribution by the administrator of said business service models to said communities, the individuals in a community as a group being responsible for creating and maintaining the business service models distributed to the community, each individual in a community having particular expertise within the enterprise with respect to one or more of the business service models distributed to the community or with respect to one or more elements of said business service models;
enabling an individual in the community to view information about a business service model in the community;
enabling the individual to add or delete or otherwise update information about the business service model, where the information touches upon the particular expertise of the individual; and
displaying a record of said business service model update to other individuals within the community containing the business service model.
3 Assignments
0 Petitions
Accused Products
Abstract
A method is described for distributing the creation and maintenance tasks of a Business Service Model over social networks and communities in enterprise environments. Members of a community are enabled to view all Business Service Models and components in the community, and in accordance with permissions are enabled to read, create, modify, delete, update, tag, mark and comment on Business service Models and components, including being able to add missing relationships, elements, state propagation rules, or algorithms. Community workspaces are provided for tracking creation and maintenance activities, and individual workspaces are provided summarizing these activities taking place within the individual'"'"'s communities. Combined together in a continually iterative model, these computer implemented mechanisms provide IT organizations with a complete, accurate and current Business Service Model.
77 Citations
20 Claims
-
1. A computer implemented method for maintaining business service models of an enterprise, the computer performing the steps of:
-
enabling assignment by an administrator of individuals to one or more communities; enabling distribution by the administrator of said business service models to said communities, the individuals in a community as a group being responsible for creating and maintaining the business service models distributed to the community, each individual in a community having particular expertise within the enterprise with respect to one or more of the business service models distributed to the community or with respect to one or more elements of said business service models; enabling an individual in the community to view information about a business service model in the community; enabling the individual to add or delete or otherwise update information about the business service model, where the information touches upon the particular expertise of the individual; and displaying a record of said business service model update to other individuals within the community containing the business service model. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
-
-
12. A system for maintaining business service models representing IT configuration of an enterprise, comprising:
-
means implemented by a computer supporting a configuration management database of configuration items whose configuration is modeled by the business service models, said means enabling assignment by an administrator of individuals to one or more communities; means implemented by the computer for enabling distribution by the administrator of said business service models to said communities, the individuals in a community as a group being responsible for creating and maintaining the business service models distributed to the community, each individual in a community having particular expertise within the enterprise with respect to one or more pieces of information in the business service models distributed to the community; means implemented by the computer for enabling an individual in the community to view information about a business service model in the community; means implemented by the computer for enabling the individual to add or delete or otherwise update information about the business service model, where the information touches upon the particular expertise of the individual; and means implemented by the computer for displaying a record of said business service model update to other individuals within the community containing the business service model. - View Dependent Claims (13, 14, 15, 16, 17)
-
-
18. A computer implemented system for maintaining business service models representing IT configuration of an enterprise, the computer system having software modules stored thereon and having a processor operable to execute the software modules, the software modules comprising:
-
first computer code for enabling assignment by an administrator of individuals to one or more communities; second computer code for enabling distribution by the administrator of said business service models to said communities, the individuals in a community as a group being responsible for creating and maintaining the business service models distributed to the community, each individual in a community having particular expertise within the enterprise with respect to one or more pieces of information in the business service models distributed to the community; third computer code for enabling an individual in the community to view information about a business service model in the community; fourth computer code for enabling the individual to add or delete or otherwise update information about the business service model, where the information touches upon the particular expertise of the individual; and fifth computer code for displaying a record of said business service model update to other individuals within the community containing the business service model. - View Dependent Claims (19, 20)
-
Specification