Method And System of Using Structured Social Networks and Communities to Create And Maintain Relationships Between Configuration Items in a Configuration Management Database
First Claim
1. A computer implemented method for managing the quality of configuration item relationship data in a configuration management database of an enterprise, the computer performing the steps of:
- enabling creation of one or more communities, each community associating configuration items (CIs) and individuals related by one or more applications, each individual associated with a community having particular expertise within the enterprise with respect to one or more of the applications or one or more of the configuration items associated with the community;
enabling an individual in the community to view the configuration items in the community and view a map of relationships connecting one or more of the configuration items;
enabling the individual to perform operations on one of the mapped relationships; and
displaying a record of said operations to other individuals associated with communities containing one or more of the configuration items connected by the mapped relationship.
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0 Petitions
Accused Products
Abstract
A method is described for using social networks of communities within a large enterprise to establish relationships between configuration items in a configuration management database, and to maintain the information about these relationships as changes are made in the information technology environment of the enterprise. Communities made up of groups of individuals are associated with groups of one or more configuration items, permissions are established for the actions of create, modify, delete, update, comment, tag and mark configuration item relationships, and means are provided for members of a Community to search for or browse configuration item relationships and operate on CI and CI relationships in a continually iterative model.
36 Citations
20 Claims
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1. A computer implemented method for managing the quality of configuration item relationship data in a configuration management database of an enterprise, the computer performing the steps of:
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enabling creation of one or more communities, each community associating configuration items (CIs) and individuals related by one or more applications, each individual associated with a community having particular expertise within the enterprise with respect to one or more of the applications or one or more of the configuration items associated with the community; enabling an individual in the community to view the configuration items in the community and view a map of relationships connecting one or more of the configuration items; enabling the individual to perform operations on one of the mapped relationships; and displaying a record of said operations to other individuals associated with communities containing one or more of the configuration items connected by the mapped relationship. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system for managing the quality of configuration item relationship data in a configuration management database of an enterprise, comprising:
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means implemented by a computer supporting the configuration management database for enabling creation of one or more communities, each community associating configuration items and individuals related by one or more applications, each individual associated with a community having particular expertise within the enterprise with respect to one or more of the applications or one or more of the configuration items associated with the community; means implemented by the computer enabling an individual in the community to view the configuration items in the community and view a map of relationships connecting one or more of the configuration items; means implemented by the computer enabling the individual to perform operations on one of the mapped relationships; and means implemented by the computer for displaying a record of said operations to other individuals associated with communities containing one or more of the configuration items connected by the mapped relationship. - View Dependent Claims (12, 13, 14, 15, 16, 17)
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18. A computer implemented system for managing the quality of configuration item relationship data in a configuration management database of an enterprise, the computer system having software modules stored thereon and having a processor operable to execute the software modules, the software modules comprising:
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first computer code for enabling creation of one or more communities, each community associating configuration items and individuals related by one or more applications, each individual associated with a community having particular expertise within the enterprise with respect to one or more of the applications or one or more of the configuration items associated with the community; second computer code enabling an individual in the community to view the configuration items in the community and view a map of relationships connecting one or more of the configuration items; third computer code enabling the individual to perform operations on one of the mapped relationships; and fourth computer code for displaying a record of said operations to other individuals associated with communities containing one or more of the configuration items connected by the mapped relationship. - View Dependent Claims (19, 20)
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Specification