Method And System of Using Social Networks and Communities to Ensure Data Quality of Configuration Items in a Configuration Management Database
First Claim
1. A computer implemented method for maintaining data quality of configuration items in a configuration management database of an enterprise, the computer performing the steps of:
- enabling configuration items to be organized into communities;
enabling association of individuals with one or more of said communities, each individual associated with a community having particular expertise within the enterprise with respect to one or more configuration items in the community;
enabling an individual in the community to view the configuration items in the community;
enabling the individual to add or delete or otherwise update one of the configuration items or its attributes, where the configuration item touches upon the particular expertise of the individual; and
displaying said configuration item update to other individuals associated with communities containing the configuration item.
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Accused Products
Abstract
A method and system are described for distributing the tasks of ensuring the accuracy and currency of data contained in a CMDB to a social network of communities within the organization. Configuration items (CIs) are organized into Communities, and Users are associated with these Communities. Users associated with a Community search or browse for a CI and review the accuracy of a CI attribute, making correction by modification, deletion or addition. If correct information is not known the user tags the CI attribute for later correction. Corrections are reviewed and either approved or reverted back to the original value of the CI attribute. Through iteration of the process the accuracy of the CMDB is improved.
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Citations
20 Claims
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1. A computer implemented method for maintaining data quality of configuration items in a configuration management database of an enterprise, the computer performing the steps of:
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enabling configuration items to be organized into communities; enabling association of individuals with one or more of said communities, each individual associated with a community having particular expertise within the enterprise with respect to one or more configuration items in the community; enabling an individual in the community to view the configuration items in the community; enabling the individual to add or delete or otherwise update one of the configuration items or its attributes, where the configuration item touches upon the particular expertise of the individual; and displaying said configuration item update to other individuals associated with communities containing the configuration item. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A system for maintaining data quality of configuration items in a configuration management database of an enterprise, comprising:
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means implemented by a computer supporting the configuration management database for organizing configuration items into communities; means implemented by the computer for associating individuals with one or more of said communities, each individual associated with a community having particular expertise within the enterprise with respect to one or more configuration items in the community; means implemented by the computer enabling an individual in the community to view the configuration items in the community; and means implemented by the computer enabling the individual to add or delete or otherwise update one of the configuration items or its attributes, where the configuration item touches upon the particular expertise of the individual; and means implemented by the computer for displaying said configuration item update to other individuals associated with communities containing the configuration item. - View Dependent Claims (14, 15, 16)
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17. A computer implemented system for maintaining data quality of configuration items in a configuration management database of an enterprise, the computer system having software modules stored thereon and having a processor operable to execute the software modules, the software modules comprising:
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first computer code for organizing configuration items into communities; second computer code for associating individuals with one or more of said communities, each individual associated with a community having particular expertise within the enterprise with respect to one or more configuration items in the community; third computer code enabling an individual in the community to view the configuration items in the community; fourth computer code enabling the individual to add or delete or otherwise update one of the configuration items or its attributes, where the configuration item touches upon the particular expertise of the individual; and fifth computer code for displaying said configuration item update to other individuals associated with communities containing the configuration item. - View Dependent Claims (18, 19, 20)
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Specification