SYSTEM AND METHOD TO PROVIDE SERVICES BASED ON NETWORK

• US 20090319627A1
• Filed: 03/19/2009
• Published: 12/24/2009
• Est. Priority Date: 06/23/2008
• Status: Active Grant

• Current Assignee: Samsung Electronics Co. Ltd.
• Original Assignee: Samsung Electronics Co. Ltd.
• Inventors: HA, Tae Sin, Choi, Byung Kwon, Han, Woosup, Ko, Won Jun
• Granted Patent: US 8,069,222 B2
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/56 Provisioning of proxy services store-and-forward switching systems in data switching networks H04L12/54
• CPC Class Codes: H04L 67/563 Data redirection of data network streams
• CPC Class Codes: H04L 67/565 Conversion or adaptation of application format or content adding application control or application functional data H04L67/561
• CPC Class Codes: H04L 67/568 Storing data temporarily at an intermediate stage, e.g. caching
• CPC Class Codes: H04M 2203/4536 Voicemail combined with text-based messaging
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/533 Voice mail systems

Abstract

A system to provide various content services based on a network to users includes a service provider to provide a service using the network, a user to receive the service, and a service framework to provide the service to the user through the network. The service framework includes a messenger device that manages the service transmitted between the service provider and the user. Content services, which are being provided based on a network, can be provided to various terminals including not only a PC and a mobile phone, but also a robot. Thus, extending services is easy and the user can conveniently receive desired information from a knowledge provider or website without performing repetitive operations.

Claims

1. A system to provide services based on a network, the system comprising:

a service provider to provide a service using a network;

a user to receive the service; and

a service framework to provide the service to the user through the network,

wherein the service framework includes a messenger device that manages the service transmitted between the service provider and the user.

2. The system according to claim 1, wherein the service provider includes all users registered in the messenger device to provide the service.

3. The system according to claim 1, wherein the service provider comprises:

a knowledge provider connected to the service framework through a terminal;

a website connected directly to the service framework; and

a service application that a service operator provides as a client.

4. The system according to claim 1, further comprising:

a user terminal having a user interface device to provide the service to the user,

wherein the user terminal includes at least one of a personal computer (PC), a laptop, a mobile phone, a Personal Digital Assistant (PDA), and a robot to communicate through the network and run a messenger application.

5. The system according to claim 1, wherein the service framework further includes a plurality of first mapping units to convert a sensor input into a text input and a plurality of second mapping units to convert the text input into an actuator output, and

wherein the messenger device includes a plurality of messenger clients corresponding respectively to the plurality of first and second mapping units.

6. The system according to claim 5, wherein the plurality of messenger clients includes a plurality of clients corresponding to the service provider and the user.

7. The system according to claim 1, wherein the messenger device further includes a database to store information used to provide a service to the user without connecting to the service provider.

8. The system according to claim 7, wherein the database learns the service provided by the service provider through the service framework and provides the service to the user using the learned service without connecting to the service provider.

9. The system according to claim 3, wherein the service framework further includes an interface unit to perform independent interfacing between the website and the messenger device, and

wherein the messenger device includes a messenger client corresponding to the interface unit.

10. A method to provide services based on a network, the method comprising:

providing a service from a service provider through the network;

providing the service to a user; and

managing the service provided to the user through a messenger device.

11. The method according to claim 10, wherein managing the service includes selecting, when the user has asked a question without specifying an answerer, an answerer for the question and forwarding an answer given by the specified answerer to the user.

12. The method according to claim 10, wherein managing the service includes transferring, when the user has specified an answerer and asked a question, an answer given by the service provider corresponding to the specified answerer to the user.

13. The method according to claim 10, wherein managing the service includes forwarding, when the user has specified an answerer and asked a question, the question from the service provider corresponding to the specified answerer to an answerer different from the specified answerer so that the different answerer provides an answer to the user.

14. The method according to claim 10, wherein managing the service includes allowing, when the user has specified an answerer and asked a question, the service provider corresponding to the specified answerer to forward an answer given by an answerer different from the specified answerer to the user.

15. The method according to claim 10, wherein managing the service includes controlling, when a terminal used to provide the service to the user is a robot, the robot so that command text issued by the service provider is transferred to the user through the robot.

16. The method according to claim 10, wherein managing the service includes allowing, when a terminal used to provide the service to the user is a robot, the user to converse with the service provider through the robot.

17. The method according to claim 10, wherein managing the service includes transferring, when a terminal used to provide the service to the user is a robot, information of the service provider to the user through the robot.

18. A service providing system, comprising:

a service provider to provide a service through a network; and

a messenger device to transmit the service through the network to a user, to manage the transmitted service, and to store information used to provide the transmitted service to the user without connecting to the service provider.

19. A method of providing a service through a network, the method comprising:

providing the service through the network;

transmitting the service through the network to a user;

managing the transmitted service; and

storing information used to provide the transmitted service to the user without connecting to the service provider.

20. A computer-readable recording medium having embodied thereon a computer program to execute a method, wherein the method comprises:

providing a service through a network;

transmitting the service through the network to a user;

managing the transmitted service; and

storing information used to provide the transmitted service to the user without connecting to the service provider.