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MAINTENANCE SYSTEM OF IMAGE FORMING APPARATUS AND MAINTENANCE METHOD OF THE SAME

  • US 20090323103A1
  • Filed: 05/05/2009
  • Published: 12/31/2009
  • Est. Priority Date: 06/27/2008
  • Status: Active Grant
First Claim
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1. A maintenance system of an image forming apparatus, comprising:

  • an image forming apparatus including;

    an image forming unit configured to form an image;

    an information output unit configured to output intra-machine information of the image forming unit;

    a voice information input unit configured to input voice information of a user of the image forming unit; and

    a first communication controller configured to output the intra-machine information and the voice information via a communication line; and

    a central management apparatus including;

    a second communication controller connected to the communication line to input the intra-machine information and voice information outputted from the image forming apparatus;

    an emotional condition recognition unit configured to recognize the emotional condition of the user using the image forming apparatus on the basis of the voice information received by the second communication controller;

    a support data storage unit configured to store beforehand support information corresponding to the intra-machine information and the emotional condition;

    a main controller configured to extract the corresponding support information from the support information storage unit on the basis of the intra-machine information received by the second communication controller and the emotional condition of the user recognized by the emotional condition recognition unit; and

    an input/output unit configured to reporting the support information extracted by the main controller to an operator.

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