METHOD AND SYSTEM FOR PROVIDING COMMUNICATION

• US 20100002685A1
• Filed: 06/30/2009
• Published: 01/07/2010
• Est. Priority Date: 06/30/2008
• Status: Abandoned Application

• Current Assignee: Amir Arad, Eliezer Shaham, Gadi Guy, Zohar Brin
• Original Assignee: Amir Arad, Eliezer Shaham, Gadi Guy, Zohar Brin
• Inventors: SHAHAM, Eliezer, Brin, Zohar, Guy, Gadi, Arad, Amir
• Application Number:
  US12/494,382
• Publication Number:
  US 20100002685A1
• Time in Patent Office: Days
• US Class Current: 370/352
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]
• CPC Class Codes: H04M 3/002 Applications of echo suppressors or cancellers in telephonic connections in two-way loud-speaking telephone systems H04M9/08, echo suppressors or cancellers per se H04B3/20
• CPC Class Codes: H04M 9/082 using echo cancellers echo cancellers per se H04B3/23

Abstract

A communication system, the system including: (i) a first network interface for communicating with a remote system over a network, wherein the first network interface is configured to: (a) receive a conversation initiation request generated in response to an interaction with a conversation trigger that is included in a web page that is displayed at a remote system; wherein the conversation initiation request includes context metadata that pertains to content of the web-page; and (b) provide to the remote system a communication widget that is configured in response to the context metadata; and (ii) a management unit, configured to initiate a communication session between the communication widget and a recipient, for transmitting conversation signals between the remote system and the recipient.

Claims

1. A communication system, the system comprising:

a first network interface for communicating with a remote system over a network, wherein the first network interface is configured to;

(a) receive a conversation initiation request generated in response to an interaction with a conversation trigger that is comprised in a web page that is displayed at a remote system;

wherein the conversation initiation request comprises context metadata that pertains to content of the web-page; and

(b) provide to the remote system a communication widget that is configured in response to the context metadata; and

a management unit, configured to initiate a communication session between the communication widget and a recipient, for transmitting conversation signals between the remote system and the recipient.

2. The communication system of claim 1, further configured to provide to a content provider that is associated with the web-page information relating to the communication session, wherein the content provider is identified in response to the context metadata.

3. The communication system of claim 1, further comprising a second network interface configured for providing to the recipient conversation related information that is responsive to the context metadata.

4. The communication system of claim 1, wherein the first network interface is configured to provide to the remote system a flash based communication widget.

5. The communication system of claim 1, further comprising a routing module configured for routing conversation packets of the voice communication session, wherein the routing module is further configured for routing transport layer conversation packets.

6. The communication system of claim 1, further comprising a routing module configured for routing conversation packets of the voice communication session, wherein the routing module is further configured for routing application layer conversation packets.

7. The communication system of claim 1, wherein the management unit is further configured to select the recipient in response to the context metadata.

8. The communication system of claim 1, wherein the first network interface is further configured for receiving the conversation initiation request that further comprises context metadata that pertains to a user that views the web-page.

9. The communication system of claim 1, wherein the first network interface is further for receiving interference indication relating to a closing of the web page viewed in the remote system, and wherein the management unit is further configured to renew the voice communication session with a communication widget that is comprised in a popped up window of the remote system.

10. The communication system of claim 1, further comprising a signal evaluation unit configured to evaluate a sound quality of voice communication with the remote system, and wherein the management unit is further configured to select a processing unit that will participate in a routing of the voice communication session in response to a result of the evaluating, wherein different processing unit of the communication system have different sound processing capabilities.

11. The communication system of claim 1, further comprising signal processing module that is configured to reduce echo from conversation sound signals that are received from the remote system, before providing the conversation sound signals to the recipient.

12. The communication system of claim 11, wherein the signal processing module is configured to:

transmit to the remote system a first sound sequence;

receive from the remote system a returning sound sequence that is responsive to the first sound sequence; and

determine an echo reduction parameter in response to a relationship between a first sound sequence parameter and a second sound sequence parameter; and

wherein the communication system is further configured to transmit to the recipient a processed sound sequence that was generated in response to the echo reduction parameter from a preprocessed sound sequence which was generated by the remote system.

13. The communication system of claim 12, wherein the signal processing module is further configured to:

determine a delay period between a transmitting time of the first sound sequence and a reception time of the returning sound sequence;

transmitting, prior to a transmission of the processed sound sequence, to the remote system a second sound sequence, after the determining of the delay period; and

processing the preprocessed sound sequence in response to the delay period and in response to the second sound sequence, to provide the processed sound sequence.

14. The communication system of claim 1, further comprising a signal processing module configured to determine an echo reduction parameter and to transmit the echo reduction parameter to the remote system, wherein the communication system is further configured to receive from the remote system a sound sequence that is generated by the remote system in response to the echo reduction parameter.

15. The communication system of claim 1, wherein the first network interface is further configured to receiving from the remote system a user attention indication pertaining to a viewing of the web page by the user;

and to receive a recipient conversation request that is responsive to the user attention indication

16. The communication system of claim 1, wherein the communication system comprises at least one first network interface, wherein the at least one first network interface is for receiving multiple conversation initiation requests from conversation triggers that are comprised in at least one web page that is viewed in multiple remote systems, wherein the management unit is further configured to initiate the voice communication session between at least two remote systems of the multiple remote systems.

17. A method for providing communication, the method comprising carrying out the following steps by a communication system:

receiving a conversation initiation request generated in response to an interaction with a conversation trigger that is comprised in a web page that is displayed at a remote system;

wherein the conversation initiation request comprises context metadata that pertains to content of the web-page;

providing to the remote system a communication widget that is configured in response to the context metadata; and

initiating a voice communication session between the communication widget and a recipient, for transmitting conversation signals between the remote system and the recipient.

18. The method of claim 17, further comprising providing to a content provider that is associated with the web-page information relating to the communication session, wherein the content provider is identified in response to the context metadata.

19. The method of claim 17, further comprising providing to the recipient conversation related information that is responsive to the context metadata.

20. The method of claim 17, wherein the providing comprises providing to the remote system a flash based communication widget.

21. The method of claim 17, further comprising routing conversation packets of the voice communication session, wherein the routing comprises routing transport layer conversation packets.

22. The method of claim 17, further comprising routing conversation packets of the voice communication session, wherein the routing comprises routing application layer conversation packets.

23. The method of claim 17, further comprising selecting the recipient, by the communication system, in response to the context metadata.

24. The method of claim 17, wherein the receiving comprises receiving the conversation initiation request that further comprises context metadata that pertains to a user that views the web-page.

25. The method of claim 17, further comprising receiving interference indication relating to a closing of the web page viewed in the remote system, and renewing the voice communication session with a communication widget that is comprised in a popped up window of the remote system.

26. The method of claim 17, further comprising evaluating by the communication system a sound quality of voice communication with the remote system, and selecting a processing unit that will participate in a routing of the voice communication session in response to a result of the evaluating, wherein different processing unit of the communication system have different sound processing capabilities.

27. The method of claim 17, further comprising reducing echo, by the communication system, from conversation sound signals that are received from the remote system, before providing the conversation sound signals to the recipient.

28. The method of claim 27, wherein the reducing echo comprises:

transmitting to the remote system a first sound sequence;

receiving from the remote system a returning sound sequence that is responsive to the first sound sequence;

determining an echo reduction parameter in response to a relationship between a first sound sequence parameter and a second sound sequence parameter; and

transmitting to the recipient, over a network, a processed sound sequence that was generated in response to the echo reduction parameter from a preprocessed sound sequence which was generated by the remote system.

29. The method of claim 28, wherein:

the determining comprises determining a delay period between a transmitting time of the first sound sequence and a reception time of the returning sound sequence;

wherein the transmitting of the processed sound sequence is preceded by transmitting over the network to the remote system a second sound sequence, after the determining of the delay period; and

wherein the method further comprises processing, by the intermediary communication system, the preprocessed sound sequence in response to the delay period and in response to the second sound sequence, to provide the processed sound sequence.

30. The method of claim 17, further comprising determining, by the communication system, an echo reduction parameter and transmitting the echo reduction parameter to the remote system, wherein the method further comprises receiving from the remote system a sound sequence that is generated by the remote system in response to the echo reduction parameter.

31. The method of claim 17, wherein the receiving comprises receiving the conversation initiation request generated in response to an interaction with the conversation trigger that is comprised in an advertisement banner in the web page, and wherein the initiating comprises initiating the voice communication session between the recipient and the communication widget that is incorporated the advertisement banner.

32. The method of claim 17, wherein the receiving of the conversation initiation request comprises receiving from the remote system a user attention indication pertaining to a viewing of the web page by the user;

and

wherein the initiating is preceded by receiving a recipient conversation request that is responsive to the user attention indication.

33. The method of claim 17, wherein the receiving comprises receiving multiple conversation initiation requests from conversation triggers that are comprised at least one web page that is viewed in multiple remote systems, wherein the initiating comprises initiating the voice communication session between at least two remote systems of the multiple remote systems.

34. The method of claim 17, wherein the initiating comprises initiating the voice communication session between the communication widget and the recipient which is an advertiser, wherein the communication session is at least partly concurrent to a displaying of an internet advertisement of the advertiser on the remote system. is loaded or upon other noticeable events not necessarily derived from user input.

35. The method of claim 17, wherein the initiating is triggered by clicking by a user of the remote system on a person who appears in an internet video.

36. The method of claim 17, further comprising directing, by a pre-configured server application or via issuing of pre-configured DTMF sequences, voice communication sessions that are initiated in response to conversation initiation requests of different webpages into different queues of an organization'"'"'s call center.

37. The method of claim 17, further comprising asking from a user to speak and analyzing the gain and spectral pattern of the sequence received at the server, in order to determine if a user'"'"'s microphone is operational and has a valid volume that would enable a reasonable voice communication session.

38. The method of claim 37, further comprising providing, if a microphone is not present or deemed not present as a result of low overall gain of the entire received signal, PSTN access numbers and access codes that would allow a user to place a PSTN call, wherein the method further comprises routing the PSTN call placed by the user as if it would have been the call the user was trying to trigger by interacting with the conversation trigger.

39. The method of claim 37, further comprising providing, if a microphone is not present or deemed not present as a result of low overall gain of the entire received signal, a chat user interface that allows the user to initiate a textual chat session with a remote operator

40. The method of claim 37, further comprising requesting, if a microphone is not present or deemed not present as a result of low overall gain of the entire received signal, from a user to enter a phone number;

wherein the method further comprises calling the phone number via PSTN/VoIP termination services and route that outgoing call to the same route as if it would have been the original call the user is trying to complete by interacting with the conversation trigger.

41. The method of claim 17, further comprising selecting a communications port and protocol for carrying duplex audio signals that form a voice call of the voice communication session, between the communication widget and a server, by opening multiple ports and protocols with short timeout between attempts, and selecting the first port or connection on which a server has responded.

42. The method according to claim 17, further comprising selecting a phone number out of different target phone number, wherein the selecting is responsive to web context that comprises the URL of the web-page, a location within active HTML document and additional metadata of the webpage, wherein the method further comprises routing the voice communication session into a telephony system using the selected phone number.

43. The method of claim 17, wherein the initiating comprises automatically executing at least one pre-configured IVR DTMF/pause script by a server while placing a VoIP client on hold.

44. The method of claim 17, further comprising presenting to a website operator a list of current website visitors to the website, and initiating a voice communication session with the external system in response to an input received from the operator.

45. The method of claim 17, wherein further comprising initiating a chat session with a website visitor who wishes to chat with the recipient, wherein the chat session is handled by a third party widely acceptable chat application or via Chat-To-SMS or Chat-To-Voice.

46. The method of claim 17, further comprising conducting an online chat session between the remote system and another remote system of another user who wishes to engage in chat sessions.

47. The method of claim 17, further comprising controlling a browsing of a browser of the remote system, and navigating the web browser to a pre-configured or ad-hoc URL, using DTMF codes submitted during a voice call.

48. The method of claim 17, further comprising controlling a browsing of a browser of the remote system, and navigating the web browser to a pre-configured or ad-hoc URL, using specialized string token embedded by a mobile recipient of short messages service (SMS) in a chat-to-SMS session.

49. The method of claim 17, further comprising detecting at least one phone number in text of the web-page according to its textual pattern, and automatically translating the at least one phone number into at least one conversation trigger.

50. The method of claim 17, further wherein the initiating is followed by announcing a web context that is associated with the voice communication session using a text to speech module or a playback of a recorded message, wherein the announcing is carried out immediately after the recipient accepts the voice communication session.

51. A computer readable medium, having a computer readable code embodied therein for providing communication, the computer readable code comprising instructions for:

receiving a conversation initiation request generated in response to an interaction with a conversation trigger that is comprised in a web page that is displayed at a remote system;

, wherein the conversation initiation request comprises context metadata that pertains to content of the web-page;

providing to the remote system a communication widget that is configured in response to the context metadata; and

initiating a voice communication session between the communication widget and a recipient, for transmitting conversation signals between the remote system and the recipient.