VOICE OVER IP ADAPTER
6 Assignments
0 Petitions
Accused Products
Abstract
A headset and adapter that converts between Voice Over Internet Protocol (VOIP) network of a contact center and an audio signal received and generated by an agent of the contact center wearing the headset is disclosed. A VoIP terminal receives and transmits VoIP instructions and application program interface instructions over a contact center network. An audio terminal receives an audio signal from a microphone and transmits an audio signal to a speaker. A processor of the adapter converts a received VoIP signal to the transmitted audio signal and converts the received audio signal to a transmitted VoIP instruction.
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Citations
20 Claims
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1-7. -7. (canceled)
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8. A headset that converts between the Voice Over Internet Protocol (VoIP) network of a contact center and an audio signal received and generated by an agent of the contact center wearing the headset comprising:
a VoIP terminal for receiving and transmitting VoIP instructions and application program interface instructions over a contact center network; an audio terminal for receiving an audio signal from a microphone and transmitting an audio signal to a speaker; and a processor for converting a received VoIP signal to the transmitted audio signal and converting the received audio signal to a transmitted VoIP instruction. - View Dependent Claims (9, 10, 11, 12, 13, 14, 20)
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15-19. -19. (canceled)
Specification