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DIAGNOSTIC/REMOTE MONITORING BY EMAIL

  • US 20100011246A1
  • Filed: 10/09/2007
  • Published: 01/14/2010
  • Est. Priority Date: 03/07/2000
  • Status: Active Grant
First Claim
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1. A method comprising:

  • communicating network information from an access server to a technical support center through a packet switching network;

    analyzing status information from at least one of a hardware subsystem and a software subsystem of the access server prior to sending a first message to the technical support center;

    detecting a problem with the at least one of the hardware subsystem or the software subsystem responsive to the analyzing prior to sending the first message to the technical support center;

    sending a first message including the status information to the technical support center responsive to the detecting the problem; and

    responding to a second message generated by the technical support center requesting further information on the problem.

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