METHOD AND APPARATUS FOR PROVIDING AUTOMATED PROCESSING OF A SWITCHED VOICE SERVICE ALARM
First Claim
1. A method for processing an alarm, comprising:
- receiving an alarm associated with a switched voice service;
retrieving a Local Routing Number (LRN) or Primary Inter-exchange Carrier (PIC) information from a switch serving a call associated with a caller'"'"'s telephone number;
determining if said alarm is due to one or more service degradations; and
notifying a work center responsible for one or more of said service degradations if said alarm is due to said one or more service degradations.
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Accused Products
Abstract
A method and apparatus for providing automated processing of a switched voice alarm on a switched and/or Internet Protocol (IP) network are disclosed. For example, the method receives an alarm associated with a switched voice service, and retrieves a Local Routing Number (LRN) or Primary Inter-exchange Carrier (PIC) information from a switch serving a call associated with a caller'"'"'s telephone number. The method determines if the alarm is due to one or more service degradations, and notifies a work center responsible for one or more of the service degradations if the alarm is due to the one or more service degradations.
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Citations
20 Claims
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1. A method for processing an alarm, comprising:
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receiving an alarm associated with a switched voice service; retrieving a Local Routing Number (LRN) or Primary Inter-exchange Carrier (PIC) information from a switch serving a call associated with a caller'"'"'s telephone number; determining if said alarm is due to one or more service degradations; and notifying a work center responsible for one or more of said service degradations if said alarm is due to said one or more service degradations. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A computer-readable medium having stored thereon a plurality of instructions, the plurality of instructions including instructions which, when executed by a processor, cause the processor to perform the steps of a method for processing an alarm, comprising:
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receiving an alarm associated with a switched voice service; retrieving a Local Routing Number (LRN) or Primary Inter-exchange Carrier (PIC) information from a switch serving a call associated with a caller'"'"'s telephone number; determining if said alarm is due to one or more service degradations; and notifying a work center responsible for one or more of said service degradations if said alarm is due to said one or more service degradations. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19)
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20. An apparatus for processing an alarm, comprising:
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means for receiving an alarm associated with a switched voice service; means for retrieving a Local Routing Number (LRN) or Primary Inter-exchange Carrier (PIC) information from a switch serving a call associated with a caller'"'"'s telephone number; means for determining if said alarm is due to one or more service degradations; and means for notifying a work center responsible for one or more of said service degradations if said alarm is due to said one or more service degradations.
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Specification