Systems and Methods For Scheduling Healthcare Visits

• US 20100017222A1
• Filed: 07/18/2008
• Published: 01/21/2010
• Est. Priority Date: 07/18/2008
• Status: Abandoned Application

• Current Assignee: General Electric Company
• Original Assignee: General Electric Company
• Inventors: Herfkens, Robert, Yeluri, Vijaykalyan, Lau, Denny
• Application Number:
  US12/175,923
• Publication Number:
  US 20100017222A1
• Time in Patent Office: Days
• US Class Current: 705/2
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G16H 40/20 for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms
• CPC Class Codes: G16H 40/67 for remote operation

Abstract

Methods and systems are provided for searching for and scheduling healthcare provider visit appointments via a user interface. A user may access a healthcare visit agent via the internet, and instruct the agent, via a user interface, to conduct a search among one or more healthcare provider systems for available visit appointments. In certain embodiments the agent generates an array of available appointments based on search criteria entered by a user via the user interface, and then populates the user interface with the array. A user may then select one or more healthcare provider appointments from the array, and instruct a scheduler to reserve the appointment time for the user at the healthcare provider. In certain embodiments the user may search for available appointments based on visit basis criteria, location criteria, calendar criteria, insurance criteria, patient satisfaction criteria and patient retention criteria.

Claims

1. A method for scheduling a patient appointment to visit a healthcare provider via a user interface comprising:

prompting a user for at least one appointment criterion via said user interface;

searching at least one healthcare provider system for available appointments based on said at least one appointment criterion;

generating an array of available healthcare provider appointments based on the results of said search of at least one healthcare provider system; and

populating said interface with said array of available healthcare provider appointments, each of said healthcare provider appointment corresponding to a healthcare provider.

2. The method of claim 1, further comprising prompting a user to select from said array of available healthcare provider appointments and reserving an appointment on a healthcare provider system based on said selection.

3. The method of claim 1, wherein said prompting for at least one appointment criterion step comprises at least one of prompting for one or more visit basis criteria, prompting for one or more location criteria and prompting for one or more visit calendar criteria.

4. The method of claim 2, further comprising prompting a user for at least one insurance criterion, wherein said array of healthcare providers is generated based further on said at least one insurance criterion.

5. The method of claim 1, further comprising prompting a user for at least one provider satisfaction criterion, wherein said array of healthcare providers is generated based further on said at least one provider satisfaction criterion.

6. The method of claim 1, further comprising prompting a user for a patient retention rate, wherein said array of healthcare providers is generated based further on said patient retention rate.

7. The method of claim 1, further comprising providing a filter to sort said array of healthcare providers based on at least one filter criterion, wherein said user selects at least one of said filter criterion from a list of filter options.

8. The method of claim 7, wherein said list of filter options comprises at least one of appointment times, distance away from patient, cost of visit, appointment cost, provider insurance information, patient satisfaction with provider and patient retention rate of provider.

9. The method of claim 1 further comprising crawling one or more databases associated with one or more healthcare providers to generate said array of healthcare providers.

10. The method of claim 9 wherein said databases are accessible to said interface via a network.

11. The method of claim 10 wherein said databases are accessible to said interface via the internet.

12. A healthcare visit agent for searching for and scheduling healthcare provider appointments for a user, said agent comprising:

a user interface allowing the user to interact with the agent via a network;

a healthcare network server connecting said agent with one or more healthcare provider systems;

an appointment search engine in communication with said user interface and said healthcare network server; and

an appointment scheduler in communication with said user interface and said healthcare network server,

wherein said user interface prompts a user for at least one search criterion, said appointment search engine searches for available healthcare provider appointments on said one or more healthcare provider systems via said healthcare network server based on said at least one search criterion, said appointment search engine populates the search results on said user interface, and said appointment scheduler reserves appointments on said one or more healthcare systems upon receiving appointment instructions from a user via the user interface.

13. The healthcare visit agent of claim 12, further comprising a sorting engine for sorting said search results based on user selected sorting criteria.

14. The healthcare visit agent of claim 12, wherein said search criteria includes at least one of a visit basis criteria, location criteria and calendar criteria.

15. The healthcare visit agent of claim 14, wherein said search criteria includes each of visit basis criteria, location criteria and calendar criteria.

16. The healthcare visit agent of claim 14, wherein said search criteria also comprises at least one of insurance criteria, patient satisfaction criteria and patient retention criteria.

17. The healthcare visit agent of claim 12, wherein said user interface is a web page accessible on the Internet.

18. The healthcare visit agent of claim 12, further comprising an account manager receiving and storing user preferences, and accessing said user preferences upon log in by said user.

19. The healthcare visit agent of claim 12, further comprising an appointment time estimation tool, wherein said appointment time estimation tool produces an estimated length of appointment based on said search criteria.

20. A computer readable medium and logic for instruction execution, said computer readable medium encoded with instructions for execution in a computer system, said instructions, when executed on a computer system

provide access to a user interface via a computer workstation;

offer at least one healthcare provider appointment search criterion for user selection;

instruct a search engine, upon command by a user, to conduct a search on at least one healthcare provider system for available healthcare provider appointments based on said at least one healthcare provider appointment search criterion;

offer at least one healthcare provider appointment to a user for user selection; and

instruct a scheduler, upon user selection of at least one healthcare provider appointment, to reserve said at least one healthcare provider appointment with the healthcare provider system.