System and Method for Improved Information Sharing by Repair Facilities for Managing Rental Vehicle Reservations

• US 20100023352A1
• Filed: 07/23/2008
• Published: 01/28/2010
• Est. Priority Date: 07/23/2008
• Status: Abandoned Application

• Current Assignee: The Crawford Group Incorporated (Jack Taylor Family Voting Trust U A D 4 14 99)
• Original Assignee: The Crawford Group Incorporated (Jack Taylor Family Voting Trust U A D 4 14 99)
• Inventors: Smith, David G., Tinsley, Trent, Miller, Owen R.
• Application Number:
  US12/178,037
• Publication Number:
  US 20100023352A1
• Time in Patent Office: Days
• US Class Current: 705/4
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/06398 Performance of employee with respect to a job function
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

A method and system are disclosed for managing a rental vehicle reservation wherein the need for reservation managers to follow-up with repair facilities to gain additional information about repair work to disabled vehicles can be greatly reduced if not eliminated. Upon receipt of an update from a repair facility as to repair work for a disabled vehicle that pertains to a replacement rental vehicle reservation, an appropriate set of follow-up questions is directed to the repair facility by automated processes without the need for human intervention by the reservation manager. Furthermore, to support flexibility with respect to different informational needs by different purchasers of replacement rental vehicle services, the set of follow-ups questions that is selected and directed to repair facilities can vary based on a number of parameters.

Claims

1. A computer-implemented method for managing a rental vehicle reservation for a replacement vehicle associated with a disabled vehicle, the method comprising:

receiving an update corresponding to a disabled vehicle;

determining a purchaser for a rental vehicle reservation associated with the disabled vehicle corresponding to the received update;

selecting at least one required data item based at least in part on the determined purchaser; and

communicating a request for the at least one required data item to a computer.

2. The method of claim 1 wherein the update comprises a repair status for the disabled vehicle.

3. The method of claim 2 wherein the computer comprises a repair facility computer, and wherein the required data item comprises an answer to a question directed to a repair facility for the disabled vehicle.

4. The method of claim 3 wherein the communicating step comprises providing a graphical user interface (GUI) screen for display on the computer, the GUI screen being configured to display the request and receive input from a user of the computer, the input corresponding to the at least one required data item.

5. The method of claim 4 wherein the receiving step comprises receiving the update through a GUI screen displayed on the repair facility computer, and wherein the GUI providing step comprises refreshing the already displayed GUI screen such that it displays the request and at least one field for user entry of input as a response to the request.

6. The method of claim 3 further comprising:

determining a repair facility associated with the disabled vehicle corresponding to the received repair status; and

wherein the selecting step comprises selecting at least one required data item based at least in part on the determined repair facility and the determined purchaser.

7. The method of claim 3 wherein the selecting step comprises selecting at least one required data item based at least in part on the received repair status and the determined purchaser.

8. The method of claim 3 further comprising determining a condition that is triggered by the received repair status, and wherein selecting step comprises selecting at least one required data item based at least in part on the determined condition.

9. The method of claim 8 wherein the condition comprises a need for an approval request.

10. The method of claim 9 wherein the approval request comprises a request for an extension of an authorization period for the rental vehicle reservation.

11. The method of claim 3 wherein the condition comprises a repair cost estimate that exceeds a reference.

12. The method of claim 3 wherein the selecting step comprises selecting a plurality of required data items based at least in part on the determined purchaser, and wherein the communicating step comprises communicating a request for the plurality of required data items to the computer.

13. The method of claim 12 further comprising:

receiving the required data items from the computer; and

communicating the required data items to a reservation manager.

14. The method of claim 13 further comprising:

determining a need for an approval request that is triggered by the received repair status; and

communicating the approval request to the reservation manager together with the communicated required data items.

15. The method of claim 3 further comprising:

associating a plurality of required data items with a plurality of different purchasers, wherein each required data item is associated with at least one purchaser.

16. The method of claim 15 further comprising:

associating at least a first plurality of the required data items with a plurality of different repair facilities, wherein each of the first plurality of the required data items is associated with at least one repair facility.

17. The method of claim 3 wherein the selecting step comprises selecting a plurality of required data items based at least in part on the determined purchaser, wherein the communicating step comprises communicating a request for the plurality of required data items to the computer, the method further comprising:

receiving the required data items from the computer;

performing the update receiving, determining, selecting, communicating, and required data item receiving steps for a plurality of different disabled vehicles and a plurality of different repair facilities;

storing the received required data items in a database; and

generating a report from the stored data items.

18. The method of claim 17 wherein at least a portion of the stored data items identify a parts supplier for at least one repair facility that is late with respect to providing the at least one repair facility with at least one part needed for repair work, and wherein the report indicates a relative performance of that parts supplier with respect to a plurality of other parts suppliers.

19. The method of claim 3 wherein the purchaser comprises an insurance company.

20. The method of claim 3 wherein the communicating step comprises communicating the request as a web service request.

21. The method of claim 20 further comprising receiving the at least one required data item as a web service response to the web service request.

22. The method of claim 2 wherein the selecting step comprises selecting a plurality of required data items based at least in part on the determined purchaser, wherein the communicating step comprises communicating a request for the plurality of required data items to the computer, wherein the computer comprises a server in communication with a repair facility computer, wherein each required data item comprises an answer to a question corresponding to the disabled vehicle, wherein the repair facility computer comprises a data pump that is configured to automatically communicate vehicle repair data about the disabled vehicle to the server, and wherein the communicating step comprises submitting at least a portion of the request to the server.

23. The method of claim 22 further comprising receiving at least one of the required data items from the server.

24. The method of claim 22 wherein the communicating step further comprises submitting a portion of the request to the server and another portion of the request to the repair facility computer.

25. The method of claim 24 further comprising receiving at least one of the required data items from the repair facility computer.

26. The method of claim 1 further comprising performing the receiving, determining, selecting, and communicating steps with a reservation management computer system.

27. A computer system for managing a rental vehicle reservation for a replacement vehicle associated with a disabled vehicle, the computer system being configured to:

receive an update corresponding to a disabled vehicle;

determine a purchaser for a rental vehicle reservation associated with the disabled vehicle corresponding to the received update;

select at least one required data item based at least in part on the determined purchaser; and

communicate a request for the at least one required data item to another computer.

28. The system of claim 27 wherein the update comprises a repair status for the disabled vehicle.

29. The system of claim 28 wherein the another computer comprises a repair facility computer, and wherein the required data item comprises an answer to a question directed to a repair facility for the disabled vehicle.

30. The system of claim 29 wherein the computer system is further configured to perform the request communication by providing a graphical user interface (GUI) screen for display on the another computer, the GUI screen being configured to display the request and receive input from a user of the another computer, the input corresponding to the at least one required data item.

31. The system of claim 30 wherein the computer system is further configured to:

receive the update through a GUI screen displayed on the repair facility computer; and

perform the request communication by refreshing the already displayed GUI screen such that it displays the request and at least one field for user entry of input as a response to the request.

32. The system of claim 29 wherein the computer system is further configured to:

determine a repair facility associated with the disabled vehicle corresponding to the received repair status; and

select the at least one required data item based at least in part on the determined repair facility and the determined purchaser.

33. The system of claim 29 wherein the computer system is further configured to select the at least one required data item based at least in part on the received repair status and the determined purchaser.

34. The system of claim 29 wherein the computer system is further configured to:

determine a condition that is triggered by the received repair status;

select at least one required data item based at least in part on the determined condition.

35. The system of claim 34 wherein the condition comprises a need for an approval request.

36. The system of claim 35 wherein the approval request comprises a request for an extension of an authorization period for the rental vehicle reservation.

37. The system of claim 29 wherein the condition comprises a repair cost estimate that exceeds a reference.

38. The system of claim 29 wherein the computer system is further configured to:

select a plurality of required data items based at least in part on the determined purchaser;

communicating a request for the plurality of required data items to the another computer.

39. The system of claim 38 wherein the computer system is further configured to:

receive the required data items from the another computer; and

communicate the required data items to a reservation manager.

40. The system of claim 39 wherein the computer system is further configured to:

determine a need for an approval request that is triggered by the received repair status; and

communicate the approval request to the reservation manager together with the communicated required data items.

41. The system of claim 29 wherein the computer system is further configured to associate a plurality of required data items with a plurality of different purchasers, wherein each required data item is associated with at least one purchaser.

42. The system of claim 41 wherein the computer system is further configured to associate at least a first plurality of the required data items with a plurality of different repair facilities, wherein each of the first plurality of the required data items is associated with at least one repair facility.

43. The system of claim 29 wherein the computer system is further configured to:

select a plurality of required data items based at least in part on the determined purchaser;

communicate a request for the plurality of required data items to the another computer;

receive the required data items from the another computer;

perform the update receiving, determining, selecting, communicating, and required data item receiving operations for a plurality of different disabled vehicles and a plurality of different repair facilities;

store the received required data items in a database; and

generate a report from the stored data items.

44. The system of claim 43 wherein at least a portion of the stored data items identify a parts supplier for at least one repair facility that is late with respect to providing the at least one repair facility with at least one part needed for repair work, and wherein the report indicates a relative performance of that parts supplier with respect to a plurality of other parts suppliers.

45. The system of claim 29 wherein the computer system is further configured to communicate the request as a web service request.

46. The system of claim 45 wherein the computer system is further configured to receive the at least one required data item as a web service response to the web service request.

47. The system of claim 28 wherein the computer system is further configured to:

select a plurality of required data items based at least in part on the determined purchaser;

communicate a request for the plurality of required data items to the another computer, wherein the another computer comprises a server in communication with a repair facility computer, wherein each required data item comprises an answer to a question corresponding to the disabled vehicle, wherein the repair facility computer comprises a data pump that is configured to automatically communicate vehicle repair data about the disabled vehicle to the server; and

submit at least a portion of the request to the server.

48. The system of claim 47 wherein the computer system is further configured to receive at least one of the required data items from the server.

49. The system of claim 47 wherein the computer system is further configured to submit a portion of the request to the server and another portion of the request to the repair facility computer.

50. The system of claim 49 wherein the computer system is further configured to receive at least one of the required data items from the repair facility computer.

51. The system of claim 27 wherein the computer system comprises a reservation management computer system.

52. A computer-readable medium for managing a rental vehicle reservation for a replacement vehicle associated with a disabled vehicle, the computer-readable medium comprising:

a code segment executable by a processor, the code segment configured to (1) receive an update corresponding to a disabled vehicle, (2) determine a purchaser for a rental vehicle reservation associated with the disabled vehicle corresponding to the received update, (3) select at least one required data item based at least in part on the determined purchaser, and (4) communicate a request for the at least one required data item to a computer, wherein the code segment is resident on the computer-readable medium.

53. The computer-readable medium of claim 52 wherein the update comprises a repair status for the disabled vehicle.

54. The computer-readable medium of claim 53 wherein the computer comprises a repair facility computer, and wherein the required data item comprises an answer to a question directed to a repair facility for the disabled vehicle.

55. The computer-readable medium of claim 54 wherein the code segment is further configured to provide a graphical user interface (GUI) screen for display on the computer, the GUI screen being configured to display the request and receive input from a user of the computer, the input corresponding to the at least one required data item.

56. The computer-readable medium of claim 55 wherein the code segment is further configured to (1) receive the update through a GUI screen displayed on the repair facility computer, and (2) refresh the already displayed GUI screen such that it displays the request and at least one field for user entry of input as a response to the request.

57. The computer-readable medium of claim 54 wherein the code segment is further configured to (1) determine a repair facility associated with the disabled vehicle corresponding to the received repair status, and (2) select the at least one required data item based at least in part on the determined repair facility and the determined purchaser.

58. The computer-readable medium of claim 54 wherein the code segment is further configured to select the at least one required data item based at least in part on the received repair status and the determined purchaser.

59. A computer-implemented method for managing a rental vehicle reservation for a replacement vehicle associated with a disabled vehicle, the method comprising:

receiving an update corresponding to a disabled vehicle;

selecting at least one required data item based at least in part on the received update; and

communicating a request for the at least one required data item to a computer.

60. The method of claim 59 wherein the update comprises a repair status for the disabled vehicle.

61. The method of claim 60 wherein the computer comprises a repair facility computer, and wherein the required data item comprises an answer to a question directed to a repair facility for the disabled vehicle.

62. The method of claim 61 wherein the communicating step comprises providing a graphical user interface (GUI) screen for display on the computer, the GUI screen being configured to display the request and receive input from a user of the computer, the input corresponding to the at least one required data item.

63. The method of claim 62 wherein the receiving step comprises receiving the update through a GUI screen displayed on the repair facility computer, and wherein the GUI providing step comprises refreshing the already displayed GUI screen such that it displays the request and at least one field for user entry of input as a response to the request.

64. The method of claim 61 further comprising:

determining a purchaser for a rental vehicle reservation associated with the disabled vehicle corresponding to the received repair status;

determining a repair facility associated with the disabled vehicle corresponding to the received repair status; and

wherein the selecting step comprises selecting at least one required data item based at least in part on the determined repair facility, the determined purchaser, and the received repair status.

65. A computer system for managing a rental vehicle reservation for a replacement vehicle associated with a disabled vehicle, the computer system configured to:

receive an update corresponding to a disabled vehicle;

select at least one required data item based at least in part on the received update; and

communicate a request for the at least one required data item to another computer.

66. The system of claim 65 wherein the update comprises a repair status for the disabled vehicle.

67. The system of claim 66 wherein the another computer comprises a repair facility computer, and wherein the required data item comprises an answer to a question directed to a repair facility for the disabled vehicle.

68. The system of claim 67 wherein the computer system is further configured to perform the request communication by providing a graphical user interface (GUI) screen for display on the another computer, the GUI screen being configured to display the request and receive input from a user of the another computer, the input corresponding to the at least one required data item.

69. The system of claim 68 wherein the computer system is further configured to:

receive the update through a GUI screen displayed on the repair facility computer, and

perform the request communication by refreshing the already displayed GUI screen such that it displays the request and at least one field for user entry of input as a response to the request.

70. The system of claim 67 wherein the computer system is further configured to:

determine a purchaser for a rental vehicle reservation associated with the disabled vehicle corresponding to the received repair status;

determine a repair facility associated with the disabled vehicle corresponding to the received repair status; and

select the at least one required data item based at least in part on the determined repair facility, the determined purchaser, and the received repair status.

71. A computer-implemented method comprising:

providing a first graphical user interface (GUI) screen for display on a repair facility computer, the first GUI screen being configured to request user input corresponding to a repair status update, the repair status update pertaining to repair work for a disabled vehicle, the disabled vehicle being associated with a replacement rental vehicle reservation;

receiving the repair status update in response to user input through the first GUI screen;

selecting at least one follow-up question about the repair work based at least in part on the received repair status update;

providing a second GUI screen for display on the repair facility computer, the second GUI screen being configured to display each selected follow-up question and request user input corresponding to an answer to each selected follow-up question.

72. The method of claim 71 further comprising:

storing a plurality of follow-up questions, at least a plurality of the follow-up questions being associated with a purchaser of replacement rental vehicle services; and

determining a purchaser for the replacement rental vehicle reservation associated with the disabled vehicle; and

wherein the selecting step comprises selecting the at least one follow-up question about the repair work based at least in part on the received repair status update and the determined purchaser.

73. The method of claim 72 wherein the second GUI screen providing step comprises refreshing the first GUI screen in response to the receiving and selecting step such that the refreshed first GUI screen comprises the second GUI screen.

74. The method of claim 72 further comprising:

automatically computing a target completion date for the repair work to the disabled vehicle based at least in part on the received repair status update;

comparing the computed target completion date with a previous target completion date for the repair work to the disabled vehicle; and

conditioning a performance of the second GUI screen providing step on the comparing step resulting in a determination that the computed target completion date falls after the previous target completion date.

75. A computer-implemented method comprising:

collecting vehicle repair data in a database, the vehicle repair data comprising a plurality of responses to inquiries about progress of repair work on a plurality of disabled vehicles;

querying the database to generate a report based on the collected vehicle repair data that includes a comparative analysis of the repair work.

76. The method of claim 75 wherein the vehicle repair data comprises a plurality of identifications of parts suppliers that are associated with repair work for which there was a delay in parts delivery to at least one repair facility, and wherein the generated report displays data indicative of how well a plurality of different parts suppliers perform with respect to timeliness of parts delivery to repair facilities.

77. The method of claim 75 further comprising:

receiving a repair status corresponding to a disabled vehicle;

determining a purchaser for a rental vehicle reservation associated with the disabled vehicle corresponding to the received repair status;

selecting at least one required data item based at least in part on the determined purchaser; and

communicating a request for the at least one required data item to a repair facility computer;

receive the required data items from the repair facility computer;

perform the repair status receiving, determining, selecting, communicating, and required data item receiving steps for a plurality of different disabled vehicles and a plurality of different repair facilities; and

wherein the collected vehicle repair data comprises the received repair statuses and the received required data items.

78. A computer-implemented method for managing a repair of a disabled vehicle, the method comprising:

receiving an update corresponding to a disabled vehicle;

determining a repair facility associated with the disabled vehicle corresponding to the received update;

selecting at least one required data item based at least in part on the received update and the determined repair facility; and

communicating a request for the at least one required data item to a computer.

79. The method of claim 78 wherein the update comprises a repair status for the disabled vehicle.

80. The method of claim 79 wherein the computer comprises a repair facility computer, and wherein the required data item comprises an answer to a question directed to a repair facility for the disabled vehicle.

81. A computer-implemented method for managing a rental vehicle reservation for a replacement vehicle corresponding to a disabled vehicle, the method comprising:

receiving vehicle repair data related to the disabled vehicle into a computer program, the received vehicle repair data including an estimate of labor costs for completing repairs to the disabled vehicle; and

automatically computing with the computer program a term-related parameter for the rental vehicle reservation based at least in part on the received labor costs estimate.

82. The method of claim 81 wherein the automatically computing step comprises:

applying a formula to the received vehicle repair data to thereby compute the term-related parameter, wherein the formula includes a labor costs scalar to the labor costs estimate to translate the labor costs estimate into a number of business days needed by the repair facility to complete the repairs to the disabled vehicle.

83. The method of claim 82 wherein a plurality of business rules define the labor hours scalar on a party-specific basis.