Systems and Methods for Assignment of Sales Leads

• US 20100023370A1
• Filed: 10/05/2009
• Published: 01/28/2010
• Est. Priority Date: 01/16/2003
• Status: Active Grant

• Current Assignee: Genworth Holdings, Inc. (Genworth Financial Incorporated)
• Original Assignee: Genworth Financial Incorporated
• Inventors: Tivey, Steven E., Rice, Donald C., Leahy, Matthew F., Haider, Muhammad, Demello, Deborah K., Owings, Gary A.
• Granted Patent: US 8,527,288 B2
• Time in Patent Office: Days
• US Class Current: 705/9
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/0631 Resource planning, allocation, distributing or scheduling for enterprises or organisations
• CPC Class Codes: G06Q 10/063112 Skill-based matching of a person or a group to a task
• CPC Class Codes: G06Q 10/1097 Task assignment
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data

Abstract

The invention provides systems and methods for processing sales leads. Illustratively, the invention provides a method of assigning sales leads in a network environment, the sales leads relating to persons interested in effecting a purchase, the method comprising: obtaining a lead, the lead including lead information relating to a person interested in effecting a purchase; loading the lead into a lead processing portion; determining if the lead is auto-assignable; assigning the lead to a sales agent; and outputting the lead information over the network environment to a lead distribution portion, so as to be accessible to the sales agent.

Claims

1-29. -29. (canceled)

30. A method of assigning sales leads in a network environment, the sales leads relating to persons interested in effecting a purchase, the method comprising:

obtaining a lead, the lead including lead information relating to a person interested in effecting a purchase;

loading the lead into a lead processing portion;

assigning the lead to a sales agent upon determining that the sales agent has a leads credit balance above a minimum value, the leads credit balance being automatically generated by the lead processing portion based on leads that an agent has converted to sales and a number of new leads that the agent has obtained, the converted leads adding to the lead credit balance and the new leads detracting from the lead credit balance; and

outputting the lead information over the network environment to a lead distribution portion, so as to be accessible to the sales agent.

31. The method of claim 30, wherein an amount that a particular converted lead adds to the lead credit balance is based on a premium associated with the particular converted lead, and wherein the premium associated with the leads varies between different leads.

32. The method of claim 30, wherein the lead distribution portion is a web based lead system.

33. The method of claim 30, wherein assigning the lead to a sales agent includes:

generating an agent score for each agent that is a candidate for assignment of the lead; and

assigning the lead to the agent with the highest agent score, wherein the agent score being based on past performance of a respective agent.

34. The method of claim 33, wherein the agent score of a particular agent is based on conversion of leads to sales by the particular agent, the percentage of the agent'"'"'s business that is generated by that particular agent, and position rank of the particular agent.

35. The method of claim 33, further including, wherein two agents have the same agent score, randomly assigning the lead between such two agents.

36. The method of claim 30, wherein the network environment includes the Internet.

37. The method of claim 30, wherein the assigning the lead to a sales agent includes:

generating a pool of candidate agents, which are selected from a collection of possible agents, that are eligible to work the lead based on the lead information; and

selecting a selected agent from the pool of candidate agents, the selected agent designated to work on the lead.

38. The method of claim 30, wherein the lead information includes information regarding endorsements associated with the lead and the territory to which the lead is associated.

39. The method of claim 38, wherein the assigning the lead to a sales agent further includes obtaining agent assignment criteria of each agent that is a candidate for assignment of the lead, the agent assignment criteria being compared to the information regarding endorsements associated with the lead and the territory to which the lead is associated.

40. The method of claim 30, wherein the method further includes determining whether telemarketing possesses a priority over the lead, telemarketing being a call center;

and

determining that telemarketing does not possesses a priority over the lead so as subsequently perform the assigning the lead to the sales agent.

41. The method of claim 40, further including:

determining that telemarketing has priority over a second lead; and

assigning the second lead to a particular telemarketing facility, the assigning determining whether candidate call centers are below a lead cap.

42. The method of claim 30, wherein the lead processing portion, subsequent to loading the lead, outputs leads for assignment in waves, the waves including at least a first wave of leads that is assigned prior to subsequent waves of leads, wherein the lead processing portion determines in which wave a lead is assigned based on the lead information.

43. The method of claim 42, wherein the lead processing portion assigns all endorsed A-leads in the first wave and assigns non-endorsed A-leads in subsequent waves.

44. The method of claim 42, wherein the lead processing portion assigns B-leads to the subsequent waves.

45. The method of claim 44, wherein the lead processing portion assigns B-leads to a plurality of the subsequent waves, the lead processing portion assigning the B-leads to different waves in the plurality of waves based on age of the B-lead.

46. The method of claim 42, wherein the assigning the leads to waves includes associating a wave code with each lead to be included in an assignment wave, the wave code indicating which wave the particular lead is to be included.

47. The method of claim 42, wherein the lead processing portion assigns A-leads to respective waves based on the age of the A-lead.