COMPUTER TELEPHONY INTEGRATION (CTI) COMPLETE HEALTHCARE CONTACT CENTER
6 Assignments
0 Petitions
Accused Products
Abstract
Methods, systems, and products enable a healthcare facility to process incoming communications.
100 Citations
20 Claims
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1. (cancel)
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2. A method, comprising:
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receiving an incoming communication from an incoming communications address; querying a database for the incoming communications address; retrieving a patient identifier associated with the incoming communications address; and retrieving medical information from the database that is associated with the patient identifier. - View Dependent Claims (3, 4, 5, 6, 7, 8, 9)
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10. A system, comprising:
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a processor executing code stored in memory that causes the processor to; receive an incoming communication from an incoming communications address; query a database for the incoming communications address; retrieve a patient identifier associated with the incoming communications address; and retrieve medical information from the database that is associated with the patient identifier. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17)
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18. A computer readable medium storing processor-executable instructions for performing a method, the method comprising:
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receiving an incoming communication from an incoming communications address; querying a database for the incoming communications address; retrieving a patient identifier associated with the incoming communications address; and retrieving medical information from the database that is associated with the patient identifier. - View Dependent Claims (19, 20)
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Specification