SYSTEM AND METHOD FOR ROUTING MESSAGES TO COMMUNICATION DEVICES ASSOCIATED WITH A USER

• US 20100029250A1
• Filed: 07/29/2008
• Published: 02/04/2010
• Est. Priority Date: 07/29/2008
• Status: Abandoned Application

• Current Assignee: Embarq Holdings Company LLC (Lumen Technologies, Inc.)
• Original Assignee: Embarq Holdings Company LLC (Lumen Technologies, Inc.)
• Inventors: GUPTA, SHEKHAR
• Application Number:
  US12/181,922
• Publication Number:
  US 20100029250A1
• Time in Patent Office: Days
• US Class Current: 455/413
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message

Abstract

An embodiment of a method for message routing includes receiving a message addressed to a user of a first user communication device, and determining whether the user has accessed the message within a predetermined time period. The method further includes routing the message to a second user communication device associated with the user if the user has not accessed the message within the predetermined time period. Some embodiments further include converting the message from a first format into a second format before routing the message to the second user communication device. Some embodiments further include determining a caller identity associated with the calling device, determining a routing policy associated with the caller identity, and determining the second user communication device from among a plurality of user communication devices based upon the routing policy.

Claims

1. A method for message routing comprising:

receiving a message addressed to a user of a first user communication device;

determining whether the user has accessed the message within a predetermined time period; and

routing the message to a second user communication device associated with the user if the user has not accessed the message within the predetermined time period.

2. The method of claim 1, wherein the message comprises a voicemail message.

3. The method of claim 1, wherein the message comprises a text message.

4. The method of claim 1, further comprising:

converting the message from a first format into a second format before routing the message to the second user communication device.

5. The method of claim 4, wherein the converting includes converting a voicemail message into a text message.

6. The method of claim 4, wherein the converting includes converting a text message into a voicemail message.

7. The method of claim 1, further comprising:

determining a caller identity associated with the calling device;

determining a routing policy associated with the caller identity; and

determining the second user communication device from among a plurality of user communication devices based upon the routing policy.

8. The method of claim 7, wherein the routing policy includes time-of-day information associated with the user.

9. The method of claim 7, wherein the routing policy includes user location information.

10. The method of claim 7, wherein the routing policy includes prioritization information associated with a prioritization of the first user communication device and the second user communication device.

11. A method for message routing comprising:

receiving a message addressed to a user of a first user communication device;

determining whether the user has accessed the message within a user-defined time period; and

sending a notification message to a second user communication device associated with the user if the user has not accessed the message within the user-defined time period, the notification message indicating that a message has been left by a caller at the first user communication device.

12. The method of claim 11, wherein the notification message includes an identification of the caller.

13. The method of claim 11, wherein the notification message includes a time that the message was received at the first user communication device.

14. The method of claim 11, wherein the notification message includes a text message.

15. The method of claim 11, wherein the notification message includes a voice message.

20. The method of claim 11, wherein the notification message includes a voice message.

16. A method for message routing comprising:

receiving a missed call at a first user communication device associated with a user; and

sending a notification message to a second user communication device associated with the user, the notification message indicating to the user that a call from a caller has been missed at the first user communication device.

17. The method of claim 16, wherein the notification message includes an identification of the caller.

18. The method of claim 16, wherein the notification message includes a time that the call was missed at the first user communication device.

19. The method of claim 16, wherein the notification message includes a text message.