NETWORK CALL RECORDING

• US 20100034362A1
• Filed: 08/08/2008
• Published: 02/11/2010
• Est. Priority Date: 08/08/2008
• Status: Active Grant

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Verizon Business Network Services, Inc. (Verizon Communications Inc.)
• Inventors: RIVERA, John, BADGER, Brian, MACEDO, John, PHELPS, David, BJORNBERG, Gregory J., SARTINI, Robert A.
• Granted Patent: US 8,315,363 B2
• Time in Patent Office: Days
• US Class Current: 379/88.190
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656

Abstract

A method and system of an embodiment may include receiving at least a portion of a call recording request at a voice response unit, identifying a call received at the voice response unit as a call matching one or more parameters of the call recording request, and utilizing available digital signal processing resources of the voice response unit to record one or more specified portions of the call.

Claims

1. A method, comprising:

receiving at least a portion of a call recording request at a voice response unit;

identifying a call received at the voice response unit as a call matching one or more parameters of the call recording request; and

utilizing available digital signal processing resources of the voice response unit to record one or more specified portions of the call.

2. The method of claim 1, further comprising a voice portal, wherein the voice portal enables a user to enter one or more parameters specifying a call recording request.

3. The method of claim 2, wherein the one or more parameters specifying a call recording request include at least one of:

a channel, a record start time, a record stop time, a number of calls to record, and a percentage of calls to record.

4. The method of claim 1, wherein the call is recorded on a Time Domain Multiplexing based network.

5. The method of claim 1, wherein the call is recorded on an IP based network.

6. The method of claim 1, wherein determining whether a call should be recorded is based at least in part on available resources of the voice response unit.

7. The method of claim 1, wherein the one or more parameters of a call request include at least one of:

Automatic Number Identification (ANI) data, Dialed Number Identification Service (DNIS) data, a time interval, the identity of a user application, and a called party number.

8. The method of claim 1, further comprising storing metadata related to the one or more recorded portions of the call.

9. The method of claim 8, wherein the metadata comprises at least one of:

an application id, a calling party number, a called party number, a recording name, an order number, a recording type, a recording start time, a recording stop time, and a user specified keyword.

10. The method of claim 1, further comprising encrypting the one or more recorded portions of the call.

11. The method of claim 1, further comprising enabling a user to manage a call recording.

12. The method of claim 11, wherein managing a call recording includes playing back a call recording.

13. The method of claim 12, wherein playing back a call recording includes at least one of the following:

rendering the send channel of the recording, rendering the receive channel of the recording, rendering the send channel of the recording mixed with the receive channel of the recording, rendering the send channel of the recording mixed with the receive channel of the recording in stereo, and sending the raw PCAP (packet capture) file.

14. The method of claim 12, wherein playing back a call recording further comprises translating dual-tone multi-frequency (DTMF) data associated with the call into audible speech identifying the data.

15. The method of claim 12, wherein translating a dual-tone multi-frequency (DTMF) data utilizes captured packets compliant with request for comments (RFC) 2833.

16. The method of claim 11, wherein managing a call recording further comprises searching for a call recording utilizing metadata associated with the call recording.

17. The method of claim 11, wherein managing a call recording further comprises at least one of:

saving a call recording, deleting a call recording, and setting one or more attributes associated with a call recording.

18. The method of claim 1, further comprising storing the recorded call on at least one of:

an application server associated with the voice response unit, and a record server associated with the voice response unit.

19. The method of claim 1 further comprising at least one of:

invoicing one or more charges associated with recording a call, reporting one or more actions associated with recording a call, enabling a user to manage one or more call related services via a voice portal and providing one or more network services via a tools server.

20. A computer readable media comprising code to perform the acts of the method of claim 1.

22. The method of claim 1, further comprising a web portal, wherein the web portal enables a user to enter one or more parameters specifying a call recording request.

23. The method of claim 1, where determining whether a call should be recorded is based at least in part on a record order associated with the call.

21. A system, comprising:

a database configured to store recorded call data; and

a network element communicatively coupled to a network wherein the network element is configured to;

receive at least a portion of a call recording request at a voice response unit;

identify a call received at the voice response unit as a call matching one or more parameters of the call recording request; and

utilize available digital signal processing resources of the voice response unit to record one or more specified portions of the call.

24. A system comprising:

a web based portal providing a user interface for call recording functionality;

storage for storing recorded calls communicatively coupled to the web based portal;

a voice response unit communicatively coupled to a network wherein the voice response unit is configured to;

receive at least a portion of a call recording request from the web based portal;

identify a call received at the voice response unit as a call matching one or more parameters of the call recording request;

utilize available digital signal processing resources of the voice response unit to record one or more specified portions of the call;

convert the one or more specified portions of the call into packet based data; and

transfer recorded call packets to storage.