Telephonic Repeat Method

• US 20100034363A1
• Filed: 08/05/2008
• Published: 02/11/2010
• Est. Priority Date: 08/05/2008
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: O'Connell, Brian M., Lingafelt, Charles S., Walker, Keith R., Moore, John E. JR., Hadinata, Martinianus B.
• Granted Patent: US 8,139,721 B2
• Time in Patent Office: Days
• US Class Current: 379/88.230
• CPC Class Codes: H04M 1/656 for recording conversations

Abstract

A method, system and computer program product for assigning one or more conditions to a telephonic communication system to enable recording, replaying, and pausing of a telephone conversation. Recording of a telephone conversation may be manually or dynamically initiated during the telephone conversation. Dynamic replay of a telephone conversation is automatically initiated when a conversation experiences insufficient call quality, an interruption to the telephone service is detected, the user is distracted, a displacement of the user'"'"'s phone is detected, or the user toggles between listening modes. A pause mode is automatically entered into during the telephone conversation when a section of the telephone conversation is replayed. An automated pause alert may be played during repeat of the telephone conversation to inform one or more parties that the user is temporarily unavailable. Real-time access to the telephone conversation is resumed when the replaying of the recorded telephone conversation has ended.

Claims

1. A method for selectively recording, replaying, and pausing a portion of a telephone conversation, said method comprising:

assigning one or more conditions to a telephonic communication system to trigger recording, replaying, and pausing of the telephone conversation, wherein assigning associates the one or more conditions to a corresponding record, replay, and pause sequence; and

initiating the record, replay, and pause sequence in response to detecting one or more of said assigned conditions.

2. The method of claim 1, further comprises means for:

automatically detecting the assigned conditions, wherein said assigned conditions are one or more of;

insufficient call quality;

interruption to the telephone service;

displacement of the telephone; and

toggling between telephone listening modes.

3. The method of claim 1, wherein the record, replay, and pause sequence comprises:

recording the telephone conversation in response to detection of one or more of the assigned conditions;

transmitting a prompt to replay the telephone conversation when one or more of the assigned conditions are detected; and

initiating a pause mode during replay of the telephone conversation.

4. The method of claim 2, further comprising:

sending an automated pause alert to one or more parties associated with the telephone conversation; and

accessing the telephone conversation in real-time when replay of the recorded telephone conversation is complete.

5. The method of claim 1, wherein assigning one or more conditions to a telephonic communication system to trigger recording, replaying, and pausing of a telephone conversation further comprises:

dynamically replaying the telephone conversation in an optimized mode, wherein the optimized mode includes conducting a sound pattern analysis of the recorded telephone conversation that reduces;

silence, laughter, constant key tones, and superfluous audio.

6. The method of claim 1, further comprising:

initiating a call record in response to a manual record selection; and

discontinuing the call record when a stop command is received.

7. The method of claim 2, further comprising:

dynamically initiating the call record when a static point is encountered wherein the static point is one or more of;

insufficient call quality and call service interruption;

initiating a partial call record when a record length exceeds a provided memory capacity;

enabling the partial call record wherein the partial call record records one or more of;

a call from a most recent time ‘

x’

, when ‘

x’

is a defined amount of time;

the call from a static point in time, wherein the static point is received when one or more conditions are defined; and

the call from a defined point, wherein the defined point is a predefined point of time or when a keyword is spoken.

8. The method of claim 3, further comprising:

enabling a manual replay selection, wherein replay repeats one or more recorded selections;

when the manual replay selection is received, replaying the one or more recorded selections;

receiving one or more conditions that automatically invoke replay of the telephone conversation, wherein the conditions include one or more of;

when the telephone conversation experiences call degradation;

when the telephone service experiences complications;

when a distraction is detected;

when a displacement of a telephone is detected;

when battery loss is detected;

when mechanical failure of one or more phones is detected;

when ambient noise is detected; and

when a telephone switches to or from a listening mode.

9. The method of claim 3, wherein sending an automated pause alert further comprises:

automatically detecting when to initiate pause;

enabling pause when a command to replay is received; and

automatically transmitting an automated announcement when manual or automatic replay is invoked.

10. The method of claim 2, wherein automatically recording the telephone conversation further comprises:

associating the telephonic communication system with a pattern analysis system;

automatically recording the telephone conversation when the pattern analysis system detects the telephonic communication system is displaced;

when a telephone conversation is received, automatically transmitting a periodic signal;

when one or more buttons are engaged, limiting the volume of the periodic signal for a predetermined time; and

automatically recording the telephone conversation when one or more buttons are not engaged.

11. A system comprising means for:

a communication device;

a processor;

input audio;

output audio;

a utility associated with the processor component, operating on the communication device, comprising means for;

assigning one or more conditions to a telephonic communication system to trigger recording, replaying, and pausing of the telephone conversation, wherein assigning associates the one or more conditions to a corresponding record, replay, and pause sequence; and

initiating the record, replay, and pause sequence in response to detecting one or more of said assigned conditions.

12. The system of claim 11, further comprises means for:

automatically detecting the assigned conditions, wherein said assigned conditions are one or more of;

insufficient call quality;

interruption to a telephone service;

distraction of the user;

displacement of the telephone; and

toggling between telephone listening modes.

13. The system of claim 11, wherein the record, replay, and pause sequence comprises means for:

recording the telephone conversation in response to detection of one or more of the assigned conditions;

transmitting a prompt to replay the telephone conversation when one or more of the assigned conditions are detected; and

initiating a pause mode during replay of the telephone conversation.

14. The system of claim 11, wherein assigning one or more conditions to a telephonic communication system to trigger recording, replaying, and pausing of a telephone conversation further comprises means for:

dynamically replaying the telephone conversation in an optimized mode, wherein the optimized mode includes conducting a sound pattern analysis of the recorded telephone conversation that reduces;

silence, laughter, constant key tones, and superfluous audio;

initiating a call record in response to a manual record selection;

discontinuing the call record when a stop command is received;

sending an automated pause alert to one or more parties associated with the telephone conversation; and

accessing the telephone conversation in real-time when replay of the recorded telephone conversation is complete.

15. The system of claim 12, further comprising means for:

dynamically initiating the call record when a static point is encountered wherein the static point is one or more of;

insufficient call quality and call service interruption;

initiating a partial call record when a record length exceeds a provided memory capacity;

enabling the partial call record wherein the partial call record records one or more of;

a call from a most recent time ‘

x’

, when ‘

x’

is a defined amount of time;

the call from a static point in time, wherein the static point is received when one or more conditions are defined; and

the call from a defined point, wherein the defined point is a predefined point of time or when a keyword is spoken.

16. The system of claim 13, further comprising means for:

enabling a manual replay selection, wherein replay repeats one or more recorded selections;

when the manual replay selection is received, replaying the one or more recorded selections;

receiving one or more conditions that automatically invoke replay of the telephone conversation, wherein the conditions include one or more of;

when the telephone conversation experiences call degradation;

when the telephone service experiences complications;

when a distraction is detected;

when a displacement of a telephone is detected;

when battery loss is detected;

when mechanical failure of one or more phones is detected;

when ambient noise is detected; and

when a telephone switches to or from a listening mode;

automatically detecting when to initiate pause;

enabling pause when a command to replay is received; and

automatically transmitting an automated announcement when manual or automatic replay is invoked.

17. The system of claim 12, wherein automatically recording the telephone conversation further comprises means for:

associating the telephonic communication system with a pattern analysis system;

automatically recording the telephone conversation when the pattern analysis system detects the telephonic communication system is displaced;

when a telephone conversation is received, automatically transmitting a periodic signal;

when one or more buttons are engaged, limiting the volume of the periodic signal for a predetermined time; and

automatically recording the telephone conversation when one or more buttons are not engaged.

18. A computer program product comprising:

a computer readable storage medium; and

program code on the computer readable storage medium that when executed by a processor provides the functions of;

assigning one or more conditions to a telephonic communication system to trigger recording, replaying, and pausing of the telephone conversation, wherein assigning associates the one or more conditions to a corresponding record, replay, and pause sequence;

initiating the record, replay, and pause sequence in response to detecting one or more of said assigned conditions;

recording the telephone conversation in response to detection of one or more of the assigned conditions;

transmitting a prompt to replay the telephone conversation when one or more of the assigned conditions are detected;

initiating a pause mode during replay of the telephone conversation;

automatically detecting the assigned conditions, wherein said assigned conditions are one or more of;

insufficient call quality;

interruption to the telephone service;

distraction of the user;

displacement of the telephone; and

toggling between telephone listening modes;

associating the telephonic communication system with a pattern analysis system;

automatically recording the telephone conversation when the pattern

analysis system detects the telephonic communication system is displaced;

when a telephone conversation is received, automatically transmitting a periodic signal;

when one or more buttons are engaged, limiting the volume of the periodic signal for a predetermined time; and

automatically recording the telephone conversation when one or more buttons are not engaged.

19. The computer program product of claim 18, further comprising program code for:

automatically recording the telephone conversation when one or more of the assigned conditions are detected;

dynamically initiating the call record when a static point is encountered wherein the static point is one or more of;

insufficient call quality and call service interruption;

initiating a partial call record when a record length exceeds a provided memory capacity; and

enabling the partial call record wherein the partial call record records one or more of;

a call from a most recent time ‘

x’

, when ‘

x’

is a defined amount of time;

the call from a static point in time, wherein the static point is received when one or more conditions are defined; and

the call from a defined point, wherein the defined point is a predefined point of time or when a keyword is spoken.

20. The computer program product of claim 18, further comprising program code for:

dynamically replaying the telephone conversation in an optimized mode, wherein the optimized mode includes conducting a sound pattern analysis of the recorded telephone conversation that reduces;

silence, laughter, constant key tones, superfluous audio;

initiating a call record in response to a manual record selection;

discontinuing the call record when a stop command is received;

sending an automated pause alert to one or more parties associated with the telephone conversation;

accessing the telephone conversation in real-time when replay of the recorded telephone conversation is complete;

enabling a manual replay selection, wherein replay repeats one or more recorded selections;

when the manual replay selection is received, replaying the one or more recorded selections;

receiving one or more conditions that automatically invoke replay of the telephone conversation, wherein the conditions include one or more of;

when the telephone conversation experiences call degradation;

when the telephone service experiences complications;

when a distraction is detected;

when a displacement of a telephone is detected;

when battery loss is detected;

when mechanical failure of one or more phones is detected;

when ambient noise is detected;

when a telephone switches to or from a listening mode

automatically detecting when to initiate pause;

enabling pause when a command to replay is received; and

automatically transmitting an automated announcement when manual or automatic replay is invoked.