MANAGING WIRELESS TRANSMISSIONS UPON UNINTENTIONAL DISCONNECTION OF SERVICE

• US 20100035583A1
• Filed: 08/05/2008
• Published: 02/11/2010
• Est. Priority Date: 08/05/2008
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: O'Connell, Brian M., Lingafelt, Charles S., Walker, Keith R., Moore, John E. JR., Hadinata, Martinianus B.
• Granted Patent: US 8,131,268 B2
• Time in Patent Office: Days
• US Class Current: 455/413
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/53333 Message receiving aspects
• CPC Class Codes: H04M 3/53383 Message registering commands or announcements; Greetings

Abstract

Disclosed are a method, system and computer program product for managing unintentional disconnection of a communication device. A system detects a first device to a transmission has been unintentionally disconnected from an ongoing communication with a second communication device. The connected second device is signaled regarding the disconnection. Recording of a disconnection voicemail message for the disconnected first communication device is enabled before disconnecting the second communication device. The second device may set an expiration time on the disconnection voicemail message. Upon resumption of service, the disconnected first device is informed of a new voicemail message left by the second device during the disconnection. A disconnection-specific voicemail greeting may be recorded by a user of the disconnected first device'"'"'s system for use when a disconnection occurs. The disconnection-specific voicemail greeting is played to the connected second device when disconnection occurs.

Claims

1. A system for managing unintentional disconnection of a communication device from a transmission, comprising:

a processor;

a connection monitoring and voicemail transferring component;

a memory having stored thereon a utility which executes on the processor to provide the functions of;

detecting a first communication device to a transmission has been unintentionally disconnected from an ongoing communication with a second communication device;

signaling the connected second communication device of the unintentional disconnection by the first communication device; and

enabling recording of a voicemail message to be left for the disconnected first communication device by the second communication device before disconnecting the second communication device.

2. The system of claim 1, said utility further comprising code for enabling pre-recording of a disconnection-specific voicemail greeting by the disconnected first communication device for use when a disconnection occurs during a later communication.

3. The system of claim 2, said utility further comprising code for enabling play back to the connected second communication device of the disconnection-specific voicemail greeting pre-recorded by the first communication device before disconnecting the second communication device.

4. The system of claim 3, said utility further comprising code for enabling insertion of a preamble before the disconnected party listens to the disconnection-specific voicemail greeting.

5. The system of claim 3, said utility further comprising code for:

enabling the connected second communication device to set an expiration time on the disconnection voicemail message; and

deleting the disconnection voicemail message when the disconnection voicemail message expires.

6. The system of claim 3, said utility further comprising code for:

upon resumption of service, informing the disconnected first communication device of the new voicemail message left by the second communication device during the disconnection; and

enabling retrieval of the new voicemail message.

7. The system of claim 6, said utility further comprising code for:

receiving indicia indicative of a voicemail message related to a disconnected call; and

prioritizing voicemail messages based on indicia.

8. A method of managing unintentional disconnection of a communication device from a transmission, comprising:

detecting a first communication device to a transmission has been unintentionally disconnected from an ongoing communication with a second communication device;

signaling the connected second communication device of the unintentional disconnection by the first communication device; and

enabling recording of a voicemail message to be left for the disconnected first communication device by the second communication device before disconnecting the second communication device.

9. The method of claim 8, further comprising enabling pre-recording of a disconnection-specific voicemail greeting by the disconnected first communication device for use when a disconnection occurs during a later communication.

10. The method of claim 9, further comprising enabling play back to the connected second communication device of the disconnection-specific voicemail greeting pre-recorded by the first communication device before disconnecting the second communication device.

11. The method of claim 10, further comprising enabling insertion of a preamble before the disconnected party listens to the disconnection-specific voicemail greeting.

12. The method of claim 10, further comprising:

enabling the connected second communication device to set an expiration time on the disconnection voicemail message; and

deleting the disconnection voicemail message when the disconnection voicemail message expires.

13. The method of claim 10, further comprising:

upon resumption of service, informing the disconnected first communication device of the new voicemail message left by the second communication device during the disconnection; and

enabling retrieval of the new voicemail message.

14. The method of claim 13, further comprising:

receiving indicia indicative of a voicemail message related to a disconnected call; and

prioritizing voicemail messages based on indicia.

15. A computer program product having code recorded on a computer readable medium for managing unintentional disconnection of a communication device from a transmission, said program product comprising code for:

detecting a first communication device to a transmission has been unintentionally disconnected from an ongoing communication with a second communication device;

signaling the connected second communication device of the unintentional disconnection by the first communication device; and

enabling recording of a voicemail message to be left for the disconnected first communication device by the second communication device before disconnecting the second communication device.

16. The computer program product of claim 15, further comprising code for:

enabling pre-recording of a disconnection-specific voicemail greeting by the disconnected first communication device for use when a disconnection occurs during a later communication; and

enabling play back to the connected second communication device of the disconnection-specific voicemail greeting pre-recorded by the first communication device before disconnecting the second communication device.

17. The computer program product of claim 16, further comprising code for enabling insertion of a preamble before the disconnected party listens to the disconnection-specific voicemail greeting.

18. The computer program product of claim 16, further comprising code for:

enabling the connected second communication device to set an expiration time on the disconnection voicemail message; and

deleting the disconnection voicemail message when the disconnection voicemail message expires.

19. The computer program product of claim 16, further comprising code for:

upon resumption of service, informing the disconnected first communication device of the new voicemail message left by the second communication device during the disconnection; and

enabling retrieval of the new voicemail message.

20. The computer program product of claim 19, further comprising code for:

receiving indicia indicative of a voicemail message related to a disconnected call; and

prioritizing voicemail messages based on indicia.