METHODS FOR PROVIDING ENHANCED CUSTOMER SERVICE
First Claim
1. A method performed by a computer system, the method comprising:
- storing a file on the computer system, the file comprising;
an identifier for a vehicle;
an identifier for a customer; and
information regarding a service performed on the vehicle;
creating an entry in a database, the entry comprising reference information pertaining to the file;
retrieving the file using the reference information in the database entry; and
providing an electronic communication to the customer, the electronic communication comprising a link to the file.
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Abstract
Methods according to the present invention may be used to convey information to enhance customer service for a wide variety of industries. Among other things, methods of the present invention allow a service provider to supply customers with information on services provided for the customer using one or more methods of distribution and in a manner that is fast, efficient, and easy for the customer to access. The information provided to customers can be distributed in a variety of formats and stored permanently for retrieval by the customer at any time. The present invention also allows service providers to gather metrics on communications to customers, as well as to facilitate targeted marketing efforts to help build customer loyalty.
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Citations
19 Claims
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1. A method performed by a computer system, the method comprising:
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storing a file on the computer system, the file comprising; an identifier for a vehicle; an identifier for a customer; and information regarding a service performed on the vehicle; creating an entry in a database, the entry comprising reference information pertaining to the file; retrieving the file using the reference information in the database entry; and providing an electronic communication to the customer, the electronic communication comprising a link to the file. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A method performed by a computer having a searchable database, the method for storing a file that has been received, the file including at least one of audio, video, text, and one or more still images, the method comprising:
storing a file into the searchable database, the file capable of being located in the database by searching one or more fields, the one or more fields selected from the group consisting of; a VIN of an automobile; a name of the person who created the file; a make, model and year of manufacture of the automobile; a name of an entity that created the file; a date the file was created; a date the file was stored in the searchable database; and a type of problem addressed in the file. - View Dependent Claims (16, 17, 18, 19)
Specification