USER FEEDBACK CORRELATED TO SPECIFIC USER INTERFACE OR APPLICATION FEATURES
First Claim
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1. A method of calculating user satisfaction relative to a software system, comprising:
- displaying a user selectable satisfaction indicator on a selected portion of a plurality of different user interface screens, the user selectable satisfaction indicator including at least one user selectable element, selectable by a user to indicate one of a plurality of different user satisfaction levels;
receiving a user satisfaction input indicative of a user selecting one of the user selectable elements;
in response to receiving the user satisfaction input, storing context information indicative of a context of the software system when the user satisfaction input is received;
correlating the context information to the user satisfaction input; and
outputting an indication of user satisfaction correlated to the context information.
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Abstract
A user interface display for software has a user satisfaction portion displayed on each page. The user satisfaction portion includes a user selectable element which allows a user to provide a user satisfaction score (or level) with a single mouse click. In response to receiving the user satisfaction level, the context of the software which the user is using is recorded, and the user satisfaction level is correlated to that context. The captured data can be provided to application designers and developers directly or via computed metrics.
59 Citations
20 Claims
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1. A method of calculating user satisfaction relative to a software system, comprising:
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displaying a user selectable satisfaction indicator on a selected portion of a plurality of different user interface screens, the user selectable satisfaction indicator including at least one user selectable element, selectable by a user to indicate one of a plurality of different user satisfaction levels; receiving a user satisfaction input indicative of a user selecting one of the user selectable elements; in response to receiving the user satisfaction input, storing context information indicative of a context of the software system when the user satisfaction input is received; correlating the context information to the user satisfaction input; and outputting an indication of user satisfaction correlated to the context information. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A user satisfaction system identifying a user satisfaction level for portions of a software system, comprising:
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a user interface component generating user interface display screens for the software system, the user interface display screens including a software system display and a user satisfaction display, displayed together with the software system display, and having selectable elements being selected by a user to indicate a user satisfaction level; a user satisfaction component receiving a user satisfaction input indicative of the user selecting one of the selectable elements and storing context features indicative of features of the software system display being displayed when the user satisfaction input is received; a metric calculator calculating a user satisfaction metric and correlating the user satisfaction metric to the context features; and an output component outputting the user satisfaction metric correlated to the context features. - View Dependent Claims (11, 12, 13, 14)
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15. A method of identifying user satisfaction for a software system, comprising:
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displaying, on each of a plurality of different display screens generated by the software system, a plurality of different user selectable satisfaction elements, each user selectable satisfaction element being indicative of a user satisfaction level; receiving a plurality of satisfaction inputs, each indicative of the user mouse clicking over one of the user selectable satisfaction elements; in response to receiving each of the satisfaction inputs, storing a plurality of features indicative of a configuration of the software system at a time when the satisfaction input is received; calculating a metric based on user satisfaction levels indicated by the plurality of satisfaction inputs; correlating the metric to the plurality of features; and outputting a user satisfaction relative to each of the features based on correlations between the metric to the features. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification