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SERVICE LEVEL MANAGEMENT IN A SERVICE ENVIRONMENT HAVING MULTIPLE MANAGEMENT PRODUCTS IMPLEMENTING PRODUCT LEVEL POLICIES

  • US 20100042450A1
  • Filed: 08/15/2008
  • Published: 02/18/2010
  • Est. Priority Date: 08/15/2008
  • Status: Abandoned Application
First Claim
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1. A method for managing service level policies across management products in a service environment comprising:

  • identifying a change in service level for a service for an entity from a first service level to a second service level;

    retrieving active policies associated with the first service, wherein the active policies are policies of a plurality of different management products of a service environment;

    for each management product, deactivating policies associated with the first service level;

    retrieving policies associated with the second service level, which at the time of retrieving are not active for the service for the entity; and

    for each management product, activating policies associated with the second service level.

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