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APPARATUS AND METHOD FOR ENSURING A REAL-TIME CONNECTION BETWEEN USERS AND SELECTED SERVICE PROVIDER USING VOICE MAIL

  • US 20100046724A1
  • Filed: 10/27/2009
  • Published: 02/25/2010
  • Est. Priority Date: 09/05/2001
  • Status: Active Grant
First Claim
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1. A method, comprising:

  • receiving an input from a service provider to indicate availability of the service provider to communicate in real time;

    presenting to a user a list of service providers based at least in part on the input, the list indicating that the service provider presented in the list is currently available to communicate in real time with the user;

    responsive to the user selecting the service provider from the list, initiating a first connection attempt by a central system for real time communications between the user and the service provider;

    in response to a failure to establish real time communications between the user and the service provider through the first connection attempt due to unavailability of the service provider, enabling the user to record a message on the central system, for the service provider; and

    responsive to the service provider reviewing the recorded message, enabling by the central system the service provider to initiate a second connection attempt for real time communications between the service provider and the user, wherein the central system does not disclose the user'"'"'s contact information to the service provider.

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