SYSTEM AND METHOD FOR EFFECTING SPECIAL TREATMENT OF EMERGENCY SERVICE CALLS ORIGINATING IN A TEMPORARILY DESIGNATED REGION

• US 20100048162A1
• Filed: 08/19/2008
• Published: 02/25/2010
• Est. Priority Date: 08/19/2008
• Status: Abandoned Application

• Current Assignee: West Corporation
• Original Assignee: West Corporation
• Inventors: Ciesla, Lawrence W.
• Application Number:
  US12/194,250
• Publication Number:
  US 20100048162A1
• Time in Patent Office: Days
• US Class Current: 455/404.200
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]
• CPC Class Codes: H04W 76/50 for emergency connections

Abstract

A system for effecting special treatment of emergency service calls originating in a temporarily designated region includes: (a) a geographic mapping unit; (b) a polygon managing unit coupled with the geographic mapping unit; at least one of the geographic mapping unit and the polygon managing unit being coupled with an emergency telephone network handling the emergency service calls; the polygon managing unit and the geographic mapping unit cooperating to effect designation of the region; and (c) a voice messaging unit coupled with the emergency telephone network and coupled with at least one of the geographic mapping unit and the polygon managing unit; the voice messaging unit providing a voice message responsive to the emergency service calls originating in the region substantially while the region is designated.

Claims

1. A system for effecting special treatment of emergency service calls originating in a temporarily designated region;

the system comprising;

(a) a geographic mapping unit;

(b) a polygon managing unit coupled with said geographic mapping unit;

at least one of said geographic mapping unit and said polygon managing unit being coupled with an emergency telephone network handling said emergency service calls;

said polygon managing unit and said geographic mapping unit cooperating to effect designation of said region; and

(c) a voice messaging unit coupled with said emergency telephone network and coupled with at least one of said geographic mapping unit and said polygon managing unit;

said voice messaging unit providing a voice message responsive to said emergency service calls originating in said region substantially while said region is designated.

2. A system for effecting special treatment of emergency service calls originating in a temporarily designated region as recited in claim 1 wherein said voice message advises that an emergency situation in said region has already been reported.

3. A system for effecting special treatment of emergency service calls originating in a temporarily designated region as recited in claim 2 wherein said voice message further advises that a caller may effect a further step to connect the extant call with an emergency service call taking entity.

4. A system for effecting special treatment of emergency service calls originating in a temporarily designated region as recited in claim 1 wherein said region is designated after a predetermined number of emergency service calls are received within a predetermined time interval and originating within a predetermined distance of each other.

5. A system for effecting special treatment of emergency service calls originating in a temporarily designated region as recited in claim 1 wherein at least one station in said emergency call taking entity is authorized to initiate said designation of said region and said providing said voice message.

6. A system for effecting special treatment of emergency service calls originating in a temporarily designated region as recited in claim 4 wherein said voice message advises that an emergency situation in said region has already been reported.

7. A system for effecting special treatment of emergency service calls originating in a temporarily designated region as recited in claim 6 wherein said voice message further advises that a caller may effect a further step to connect the extant call with an emergency service call taking entity.

8. A system for reducing numbers of repeat emergency service calls relating to an incident arriving via an emergency communication network at an emergency call taking facility;

said incident occurring at an incident locus;

the system comprising;

(a) at least one geographic mapping unit;

(b) at least one polygon managing unit;

at least one of said at least one geographic mapping unit and said at least one polygon managing unit being coupled with said emergency communication network;

said at least one polygon managing unit cooperating with said at least one geographic mapping unit to effect designating an incident region substantially surrounding said incident locus; and

(c) an alerting unit coupled with said emergency communication network and coupled with at least one of said at least one geographic mapping unit and said at least one polygon managing unit;

said alerting unit providing an alert indication responsive to said repeat emergency service calls originating from said incident region while said incident region is designated.

9. A system for reducing numbers of repeat emergency service calls relating to an incident arriving via an emergency communication network at an emergency call taking facility as recited in claim 8 wherein said alert indication is a voice message advising that an emergency situation in said incident region has already been reported.

10. A system for reducing numbers of repeat emergency service calls relating to an incident arriving via an emergency communication network at an emergency call taking facility as recited in claim 9 wherein said voice message further advises that a caller may effect a further step to connect the extant call with an emergency service call taking facility.

11. A system for reducing numbers of repeat emergency service calls relating to an incident arriving via an emergency communication network at an emergency call taking facility as recited in claim 8 wherein said incident region is designated after a predetermined number of emergency service calls are received within a predetermined time interval and originating within a predetermined distance of each other.

12. A system for reducing numbers of repeat emergency service calls relating to an incident arriving via an emergency communication network at an emergency call taking facility as recited in claim 8 wherein at least one station in said emergency call taking facility is authorized to initiate said designating said incident region and said providing said alert indication.

13. A system for reducing numbers of repeat emergency service calls relating to an incident arriving via an emergency communication network at an emergency call taking facility as recited in claim 11 wherein said alert indication is a voice message advising that an emergency situation in said incident region has already been reported.

14. A system for reducing numbers of repeat emergency service calls relating to an incident arriving via an emergency communication network at an emergency call taking facility as recited in claim 13 wherein said voice message further advises that a caller may effect a further step to connect the extant call with an emergency service call taking facility.

15. A method for effecting special treatment of emergency service calls handled by an emergency telephone network and originating in a temporarily designated region;

the method comprising;

(a) in no particular order;

(1) providing a geographic mapping unit;

(2) providing a polygon managing unit; and

(3) providing a voice messaging unit;

(b) in no particular order;

(1) coupling said polygon managing unit with said geographic mapping unit;

(2) coupling at least one of said geographic mapping unit and said polygon managing unit with said emergency telephone network; and

(3) coupling said voice messaging unit with said emergency telephone network and with at least one of said geographic mapping unit and said polygon managing unit;

(c) operating said polygon managing unit and said geographic mapping unit cooperatively to effect designation of said region; and

(d) operating said voice messaging unit to provide a voice message responsive to said emergency service calls originating in said region substantially while said region is designated.

16. A method for effecting special treatment of emergency service calls handled by an emergency telephone network and originating in a temporarily designated region as recited in claim 15 wherein said voice message advises that an emergency situation in said region has already been reported.

17. A method for effecting special treatment of emergency service calls handled by an emergency telephone network and originating in a temporarily designated region as recited in claim 16 wherein said voice message further advises that a caller may effect a further step to connect the extant call with an emergency service call taking entity.

18. A method for effecting special treatment of emergency service calls handled by an emergency telephone network and originating in a temporarily designated region as recited in claim 15 wherein said region is designated after a predetermined number of emergency service calls are received within a predetermined time interval and originating within a predetermined distance of each other.

19. A method for effecting special treatment of emergency service calls handled by an emergency telephone network and originating in a temporarily designated region as recited in claim 18 wherein said voice message advises that an emergency situation in said region has already been reported.

20. A method for effecting special treatment of emergency service calls handled by an emergency telephone network and originating in a temporarily designated region as recited in claim 20 wherein said voice message further advises that a caller may effect a further step to connect the extant call with an emergency service call taking entity.