LOCAL INTERCEPT METHODS, SUCH AS APPLICATIONS FOR PROVIDING CUSTOMER ASSISTANCE FOR TRAINING, INFORMATION CALLS AND DIAGNOSTICS
First Claim
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1. A method of displaying a tutorial to a user of a mobile device, the method comprising:
- receiving, at the mobile device, a user-initiated input associated with one or more user-initiatable functions of the mobile device; and
automatically launching, at the mobile device, a locally based application in response to the received input, wherein the locally based application outputs two or more instructions to the user explaining to the user how to implement the one or more user-initiatable functions of the mobile device.
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Abstract
A method of displaying a tutorial to a user of a mobile device is disclosed. In some examples, the mobile device receives an input associated with one or more user functions of the mobile device and launches a locally based application in response to the received input. The locally based application may output instructions to the user explaining to the user how to implement the one or more user functions.
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Citations
19 Claims
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1. A method of displaying a tutorial to a user of a mobile device, the method comprising:
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receiving, at the mobile device, a user-initiated input associated with one or more user-initiatable functions of the mobile device; and automatically launching, at the mobile device, a locally based application in response to the received input, wherein the locally based application outputs two or more instructions to the user explaining to the user how to implement the one or more user-initiatable functions of the mobile device. - View Dependent Claims (2, 3, 4, 5)
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6. A method for providing assistance to a user of a mobile device, the method comprising:
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automatically detecting, at the mobile device, a predetermined event; automatically selecting, at the mobile device, one or more scripts from a database of scripts stored locally on the mobile device, wherein the one or more scripts are selected based upon the detected predetermined event; and locally performing, at the mobile device, an action based at least in part on the selected scripts. - View Dependent Claims (7, 8, 9, 10, 11)
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12. In a wireless telecommunications network, a method for providing assistance at a mobile device, the method comprising:
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receiving, at the mobile device, a user-input phone number associated with a request for information services provided by an operator at a call center, wherein the phone number indicates a user desired call to be connected to the call center; automatically determining, at the mobile device, that the phone number matches a particular phone number stored in the mobile phone; automatically launching, at the mobile device, an application locally stored on the mobile phone, wherein the locally stored application provides one or more displayable lists of functions upon detecting that the entered phone number matches the particular stored phone number; and displaying the one or more lists of functions before the call is connected. - View Dependent Claims (13)
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14. A mobile device, comprising:
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a storage component, the storage component containing one or more scripts locally on the mobile device, wherein the one or more scripts assist in diagnosing customer premises equipment related to a customer associated with the mobile device; a launching component, the launching component configured to invoke one or more of the scripts; and a communication component, the communication component adapted to set up a communication link with the customer premises equipment based on instructions received from the one or more invoked scripts; wherein the communication link enables a user to remotely contact the customer premises equipment via the mobile device. - View Dependent Claims (15, 16, 17)
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18. A method of verifying a state of a mobile device, comprising:
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selecting a target region in a display field on the mobile device; determining a hash value for the selected target region; comparing the determined hash value with an expected hash value for the selected target region, wherein the expected hash value corresponds to an expected state of the mobile device; and performing an action when the determined hash value does not equal the expected hash value. - View Dependent Claims (19)
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Specification