AUTOMATED MOBILE INTELLIGENT CALL PROCESSING SYSTEM

• US 20100056119A1
• Filed: 08/26/2008
• Published: 03/04/2010
• Est. Priority Date: 08/26/2008
• Status: Active Grant

• Current Assignee: NeuStar Information Services, Inc. (Neustar Incorporated)
• Original Assignee: Targus Information Corporation (Neustar Incorporated)
• Inventors: Shaffer, James D., Hinkley, Robert B., Schmackpfeffer, Craig Steven, Greenberg, Gregory Lowell, Burye, Alan Charles JR.
• Granted Patent: US 8,611,874 B2
• Time in Patent Office: Days
• US Class Current: 455/415
• CPC Class Codes: H04M 2203/354 Reverse directory service
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04M 7/0036 where the data service is an information service

Abstract

A system and method for providing enhanced information to a mobile telephone regarding a calling device is described. The system and method includes receiving an incoming call request at a mobile telephone including the identifier of the calling device. An information request is then formulated including the identifier of the calling device. The information request is transmitted from the mobile phone to the query processing center via a data communication channel. A response is then obtained from the data processing center and transmitted to the mobile phone via the data communication channel. The response received from the data processing center includes the requested information related to the calling device.

Claims

1. A method for providing enhanced information to a mobile telephone regarding a calling device, the method comprising:

receiving an incoming call request at a mobile telephone including an identifier of the calling party;

formulating an information request for information related to the calling party, the requested information including the identifier of the calling party;

transmitting the information request from the mobile telephone to a query processing center via a data communication channel; and

receiving a response including the requested information related to the calling party at the mobile telephone via the data communication channel.

2. The method of claim 1 further comprising displaying the requested information related to the calling party on a display of the mobile telephone.

3. The method of claim 1 wherein the requested information related to the calling party is the name of the calling party.

4. The method of claim 1 further comprising storing the requested information related to the identifier of the calling party in a storage system of the mobile telephone.

5. The method of claim 1, further comprising accepting a call based on the response.

6. A method of providing enhanced information to a mobile telephone regarding a calling device wherein the mobile telephone receives the identifier of a calling device, the method comprising:

receiving a request for information from a mobile telephone over a data communication channel, the request including an identifier of a calling device;

using the identifier of the calling device to access a database and obtain the requested information, the requested information including a customized information associated with the calling device; and

transmitting the obtained requested information to the mobile telephone via the data communication channel while the mobile telephone is in connection with the calling device.

7. The method of claim 6, wherein the requested information includes an identifier of a calling party.

8. The method of claim 6, wherein the identifier of the calling device is used to access a database and obtain the requested information.

9. The method of claim 6, further comprising associating the requested information with the calling device'"'"'s identifier via an algorithm that computes the location in memory of the requested information.

10. The method of claim 6, further comprising accessing a verification table to authenticate the source of the request.

11. A method for providing enhanced information to a mobile telephone regarding a calling device, the method comprising:

receiving an incoming call request at a mobile telephone including the identifier of the calling device;

formulating an information request including the identifier of the calling device;

transmitting the information request from the mobile telephone to a query processing center via a data communication channel;

receiving the information request at the query processing center;

using the identifier of the calling device to access a database and obtain the requested information;

transmitting the obtained requested information to the mobile telephone via the data communication channel; and

receiving the obtained requested information at the mobile telephone via the data communication channel.

12. The method of claim 11, further comprising displaying the information related to the identifier of the calling device on a display of the mobile telephone.

13. The method of claim 11, wherein the requested information is the name of the calling party.

14. The method of claim 11, further comprising associating the requested information with the calling device'"'"'s identifier via an algorithm that computes the location in memory of the requested information.

15. The method of claim 11, wherein the requested information is the name of a calling party.

16. An automated mobile intelligent call processing system comprising:

a storage device for storing records associated with multiple identifiers;

an information gateway module coupled to the storage device and configured to receive a request for information from a mobile telephone over a data communication channel, the request including an identifier of a calling device;

an information application module coupled to the storage device and configured to receive the identifier from the information gateway module and to access the storage device to obtain the information requested including a customized information relating to the calling device; and

a communication module coupled to the information application module and configured to transmit the requested information relating to the calling device via a data communication channel.

17. The system of claim 16, wherein the information gateway module is further comprising a verification table and is further configured to access a verification table to authenticate the source of the request.

18. The system of claim 16, wherein the requested information includes an identifier of a calling party.

19. The system of claim 16, wherein the identifier of the calling device is used to access a storage device and obtain the requested information.

20. The system of claim 16, further comprising associating the requested information with the calling device'"'"'s identifier via an algorithm that computes the location in memory of the requested information.

21. An automated mobile intelligent call processing device comprising:

a telephony controller configured to receive an incoming call request from a calling device;

an API module configured to obtain notification of the incoming call request including the identifier of the calling device, to generate and forward the notification;

a data controller configured to establish and maintain communication via a data communication channel; and

a query module coupled to the data controller and configured to receive the notification from the API module, to formulate an information request including the identifier of the calling device, to establish a connection with the data controller to transmit the information request via the data communication channel and to receive the obtained requested information via the data communication channel, the obtained requested information including a customized information related to the calling device.

22. The automated mobile intelligent call processing device of claim 21, further comprising an information selector module configured to generates a user interface which receives user input to select the type of information request to be sent.

23. The automated mobile intelligent call processing device of claim 22, further comprising an information selector module configured to define the type of information request to be sent.

24. The automated mobile intelligent call processing device of claim 22, wherein the selectable options include declining to request information relating to the identifier of the calling device.

25. The automated mobile intelligent call processing device of claim 22, wherein the selectable options include requesting at least a portion of information relating to the identifier of the calling device.

26. The automated mobile intelligent call processing device of claim 21, further comprising a display selector module configured to generates a user interface which receives user input to select options for displaying the obtained requested information.

27. The automated mobile intelligent call processing device of claim 26, wherein the options include, displaying the entire obtained requested information, displaying a portion of the obtained requested information or storing the obtained requested information.

28. The automated mobile intelligent call processing device of claim 21, wherein a single communication network includes a voice communication channel and the data communication channel a single network to carry voice and data information.

29. The automated mobile intelligent call processing device of claim 22, wherein the selectable options include requesting at least a portion of information relating to an identifier of a calling party.