METHOD AND SYSTEM FOR COMMUNICATING BETWEEN A VEHICLE AND A CALL CENTER
First Claim
1. A method for communicating between a vehicle and a call center, the method comprising:
- establishing voice communication between a telematics unit of the vehicle and the call center;
during the voice communication, verbally communicating data;
designating, via an advisor at the call center, at least some of the verbally communicated data as significant data during a data entry mode of an operator station;
sending, from the call center to an in-vehicle display unit of the vehicle, indicia corresponding to the significant data, the indicia including at least one of textual indicia or graphical indicia;
displaying the indicia on the in-vehicle display unit;
determining whether the displayed indicia accurately correspond with the significant data; and
confirming whether or not the displayed indicia accurately correspond with the significant data in response to one of (a) a signal from the telematics unit or (b) an input by the call center advisor.
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Accused Products
Abstract
A method of communicating between a vehicle and a call center includes establishing voice communication between a telematics unit of the vehicle and the call center; verbally communicating data during the voice communication; and designating, via an advisor at the call center, at least some of the verbally communicated data as significant data during a data entry mode of an operator station. Textual and/or graphical indicia corresponding to the significant data are sent from the call center to an in-vehicle display unit. The method further includes displaying the indicia on the in-vehicle display unit; determining whether the displayed indicia accurately correspond with the significant data; and confirming whether or not the displayed indicia accurately correspond with the significant data in response to one of (a) a signal from the telematics unit, or (b) an input by the call center advisor. A system incorporating the method is also disclosed herein.
22 Citations
19 Claims
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1. A method for communicating between a vehicle and a call center, the method comprising:
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establishing voice communication between a telematics unit of the vehicle and the call center; during the voice communication, verbally communicating data; designating, via an advisor at the call center, at least some of the verbally communicated data as significant data during a data entry mode of an operator station; sending, from the call center to an in-vehicle display unit of the vehicle, indicia corresponding to the significant data, the indicia including at least one of textual indicia or graphical indicia; displaying the indicia on the in-vehicle display unit; determining whether the displayed indicia accurately correspond with the significant data; and confirming whether or not the displayed indicia accurately correspond with the significant data in response to one of (a) a signal from the telematics unit or (b) an input by the call center advisor. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system for communicating between a vehicle and a call center, comprising:
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a telematics unit, located in the vehicle, configured for voice and data communication with the call center; an in-vehicle display unit coupled to the telematics unit; and a call servicing system at the call center configured for servicing calls from the vehicle and for voice and data communication with the telematics unit, the system including at least one operator station for data entry by a call center advisor, the at least one operator station having a data entry mode including; a data entry operation for receiving data entered by the call center advisor into the operator station; a significant data selection operation for receiving a designation of significant data by the call center advisor; a data communication operation for sending the significant data designated by the call center advisor for display by the in-vehicle display unit; and a significant data confirmation operation, responsive to one of (a) a signal from the telematics unit or (b) an input by the call center advisor. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19)
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Specification