IN-ROOM GUEST INTERACTIVE SYSTEM

• US 20100057501A1
• Filed: 08/27/2009
• Published: 03/04/2010
• Est. Priority Date: 05/14/2008
• Status: Abandoned Application

• Current Assignee: ECONCIERGE UK LIMITED
• Original Assignee: ECONCIERGE UK LIMITED
• Inventors: Mohammed, Azmat
• Application Number:
  US12/549,055
• Publication Number:
  US 20100057501A1
• Time in Patent Office: Days
• US Class Current: 705/5
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 50/12 Hotels or restaurants

Abstract

The present invention provides a compelling new guest facing interactive system. Screens displaying a virtual desktop application that sits in rooms allowing guests to interactively browse and book services at leisure. The system carries rich content including video. It can be configured to provide traditional room services and also excursions and activities provided by external providers. It can also be integrated with mobile phone.

Claims

1. A interactive information, reservation and purchasing system, comprising:

a plurality of user interface devices, wherein the a user of the interactive reservation system can use to make reservations or purchases of services or products desired; and

a server system connecting to the plurality of user interface devices, wherein the server system provides an interactive user interface to be displayed on the plurality of user interface devices, and provides updates of the services and products available to the user of any one of the plurality of user interface devices.

2. The interactive system of claim 1, wherein each of the plurality of user interface devices has a touch screen.

3. The interactive system of claim 1, wherein each of the plurality of user interface devices are thin clients.

4. The interactive system of claim 1, wherein each of the plurality of user interface devices are wireless devices.

5. The interactive system of claim 1, wherein each of the plurality of user interface devices are located in hotel guest rooms.

6. The interactive system of claim 1, wherein the server system further connecting to a plurality of third party vender systems, wherein the third party vender systems provides additional services and products available to the user of any one of the plurality of user interface devices.

7. The interactive system of claim 1, wherein the server system connects to a media library that provides audio, video media, and advertising content.

8. The interactive system of claim 1, wherein the server system interfaces with a property management system.

9. The interactive system of claim 8, wherein the server system has access to hotel booking and client information.

10. The interactive system of claim 1, wherein the server system interfaces with other hotel software such as spa software

11. The interactive system of claim 1, wherein the server system interfaces with a mobile gateway.

12. The interactive system of claim 11, wherein the server system delivers information to a mobile phone through the mobile gateway.

13. The interactive system of claim 1, wherein the plurality of user interface devices comprises at least one mobile phone.

14. The interactive system of claim 1, further comprises at least one administrative terminal, wherein the administrative terminals may be used to configure and modify the server system.

15. The interactive system of claim 14, wherein the server system further comprising an administration and reporting module.

16. The interactive system of claim 1, wherein the server system further comprising at least one failover server.

17. The interactive system of claim 1, wherein the server system further comprising a web server.

18. The interactive system of claim 17, wherein the interactive user interface is in the form of a webpage that can be displayed in a web browser.

19. The interactive system of claim 1, wherein the interactive user interface is in the form of a desktop application.