Methods and Apparatus for Individualized Content Delivery
First Claim
1. A system for selecting and delivering content to a customer, comprising;
- a plurality of interfaces each receiving data streams reflecting data transfer between one or more service providers and a customer;
an analyzer for examining each data stream to identify desired data and extract desired data therefrom;
a linkage and anonymization module for associating data from different data streams associated with the same customer and replacing customer identifying data with an anonymous identifier;
a storage facility for storing selected data extracted from the data streams;
a customer behavior predictor for a customer constructed by analyzing data extracted from the data streams associated with an identifier for predicting responsiveness with respect to content for a customer from whom data associated with that identifier was taken; and
a content manager for examining information associated with content that may be delivered to customers, and using information supplied by the customer behavior predictor to select appropriate content.
1 Assignment
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Accused Products
Abstract
Systems and techniques for predicting customer response to content and selecting content for delivery to particular customers in accordance with the predictions. As information is delivered to and received from a plurality of customers over multiple communication channels, data streams representing communications between providers and customers are analyzed and selected data extracted therefrom. Linkages are created between data collected from the different channels and data are anonymized. The data are analyzed to create a customer response predictor for each customer that models customer behavior and predicts customer response to advertisements. As content, such as advertisements, are to be delivered to a destination, information from a predictor created using data collected from a customer associated with the destination is used to select appropriate content.
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Citations
20 Claims
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1. A system for selecting and delivering content to a customer, comprising;
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a plurality of interfaces each receiving data streams reflecting data transfer between one or more service providers and a customer; an analyzer for examining each data stream to identify desired data and extract desired data therefrom; a linkage and anonymization module for associating data from different data streams associated with the same customer and replacing customer identifying data with an anonymous identifier; a storage facility for storing selected data extracted from the data streams; a customer behavior predictor for a customer constructed by analyzing data extracted from the data streams associated with an identifier for predicting responsiveness with respect to content for a customer from whom data associated with that identifier was taken; and a content manager for examining information associated with content that may be delivered to customers, and using information supplied by the customer behavior predictor to select appropriate content. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A method of customized content selection and delivery, comprising the steps of:
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receiving a plurality of data streams each reflecting transfer of information between a service provider and a customer; examining each data stream to extract desired data therefrom; linking data from different data streams so as to associate data from different data streams associated with the same customer; anonymizing data so as to replace data identifying a customer with an anonymous identifier; storing the linked and anonymized data; using the linked and anonymized data to create a customer behavior predictor providing data reflecting the responsiveness of a customer from whom the data was collected with respect to content proposed for delivery to that customer; and using information relating to content that may be delivered to the customer, and information from the customer behavior predictor, to select content appropriate to the customer. - View Dependent Claims (17, 18, 19, 20)
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Specification