TRACKING SUBJECT MATTER IN AN E-MAIL DISCUSSION
First Claim
1. A method for tracking subject matter of an e-mail discussion, comprising:
- receiving a query e-mail, wherein the query e-mail comprises an initial request and wherein the query e-mail commences the e-mail discussion;
receiving at least one marked response e-mail, wherein the at least one marked response e-mail comprises information responsive to the query e-mail and is marked with an indication that the initial request has been resolved, and wherein the at least one marked response e-mail is appended to the e-mail discussion; and
providing at least one visual indicator in the e-mail discussion that distinguishes at least one of the query e-mail and the at least one marked response e-mail when the e-mail discussion is opened at a later time.
1 Assignment
0 Petitions
Accused Products
Abstract
Methods, systems, and computer readable media for tracking subject matter of an e-mail discussion are described. A query e-mail is received, wherein the query e-mail includes an initial request and wherein the query e-mail commences the e-mail discussion. At least one marked response e-mail is received, wherein the at least one marked response e-mail includes information responsive to the query e-mail and is marked with an indication that the initial request has been resolved, and wherein the at least one marked response e-mail is appended to the e-mail discussion. At least one visual indicator in the e-mail discussion is provided that distinguishes at least one of the query e-mail and the at least one marked response e-mail when the e-mail discussion is opened at a later time.
25 Citations
25 Claims
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1. A method for tracking subject matter of an e-mail discussion, comprising:
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receiving a query e-mail, wherein the query e-mail comprises an initial request and wherein the query e-mail commences the e-mail discussion; receiving at least one marked response e-mail, wherein the at least one marked response e-mail comprises information responsive to the query e-mail and is marked with an indication that the initial request has been resolved, and wherein the at least one marked response e-mail is appended to the e-mail discussion; and providing at least one visual indicator in the e-mail discussion that distinguishes at least one of the query e-mail and the at least one marked response e-mail when the e-mail discussion is opened at a later time. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A system for providing an e-mail discussion wherein subject matter is tracked, comprising:
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memory; and a processor, wherein the processor is configured to; receive a query e-mail, wherein the query e-mail comprises an initial request and wherein the query e-mail commences the e-mail discussion; receive at least one marked response e-mail, wherein the at least one marked response e-mail comprises information responsive to the query e-mail and is marked with an indication that the initial request has been resolved, and wherein the at least one marked response e-mail is appended to the e-mail discussion; and provide at least one visual indicator in the e-mail discussion that distinguishes at least one of the query e-mail and the at least one marked response e-mail when the e-mail discussion is opened at a later time. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18)
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19. An executable software product stored on a computer-readable medium containing program instructions for providing an e-mail discussion wherein subject matter is tracked, the program instructions for:
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receiving a query e-mail, wherein the query e-mail comprises an initial request and wherein the query e-mail commences the e-mail discussion; receiving at least one marked response e-mail, wherein the at least one marked response e-mail comprises information responsive to the query e-mail and is marked with an indication that the initial request has been resolved, and wherein the at least one marked response e-mail is appended to the e-mail discussion; and providing at least one visual indicator in the e-mail discussion that distinguishes at least one of the query e-mail and the at least one marked response e-mail when the e-mail discussion is opened at a later time. - View Dependent Claims (20, 21, 22, 23, 24, 25)
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Specification