METHOD OF DEVELOPING AND PROVISIONING IT STATE INFORMATION OF COMPLEX SYSTEMS UTILIZING A QUESTION/ANSWER PARADIGM

• US 20100062409A1
• Filed: 09/10/2008
• Published: 03/11/2010
• Est. Priority Date: 09/10/2008
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Hand, Leonard S.
• Application Number:
  US12/207,709
• Publication Number:
  US 20100062409A1
• Time in Patent Office: Days
• US Class Current: 434/322
• CPC Class Codes: G09B 19/0053 Computers, e.g. programming
• CPC Class Codes: G09B 7/00 Electrically-operated teaching apparatus or devices working with questions and answers mechanically operated G09B3/00; computing arrangements G06F

Abstract

A system for providing and developing information technology status information for various assets is provided. The system can comprise one or more electronic data processors configured to process, display, and manage data. The system can further include a module configured to execute on the one or more electronic data processors. The module can be configured to enable a user to pose one or more questions pertaining to the status of a particular asset in the system. Additionally, the module can be configured to parse the one or more questions pertaining to the status of a particular asset. The module can be further configured to select and conduct one or more tests to determine an answer to the one or more questions. Moreover, the module can be configured to generate and display to the user the answer to the one or more questions.

Claims

1. A computer-based method for providing and developing information technology status information of various assets in a system, the method comprising:

enabling a user to pose at least one question pertaining to a status of a particular asset in the system;

parsing the at least one question pertaining to the status of a particular asset;

selecting and conducting at least one test to determine an answer to the at least one question; and

generating and displaying to the user the answer to the at least one question.

2. The method of claim 1, wherein the at least one question can comprise a sequence of sub-questions, wherein the sub-questions collectively pertain to the status of the particular asset and are utilized in determining the answer to the at least one question.

3. The method of claim 2, wherein the at least one test can comprise a sequence of sub-tests, wherein the sub-tests are conducted to generate answers to the sub-questions.

4. The method of claim 3, wherein the answer to the at least one question and answers to the sub-questions include confidence levels, wherein the confidence level indicates the likelihood that the at least one test and at least one sub-test answer the at least one question.

5. The method of claim 3, wherein the at least one test and sub-tests comprise at least one among tests for pinging a system, forward and reverse resolution of a domain name system, URL web requests, web services requests, calling remote programs, logging of results, reporting on logged tests, reporting on an individual test, providing alert messages, providing supporting information, indicating confidence levels, and pre-checking before any checks are performed.

6. The method of claim 4, wherein the generating and displaying step, the user is presented with at least one of a list of status messages, at least one test and corresponding answers, sub-tests and corresponding answers, the confidence levels, and recommendations to conduct more tests.

7. The method of claim 3, further comprising enabling the user to interact with the at least one question, at least one test, sub-questions, and sub-tests through at least one among a graphical user interface application, graphical tools, a web-based application, a 3d simulation, aggregated mash-ups in a dashboard utility, and a portal setup.

8. The method of claim 1, further comprising caching and storing the generated answer to the at least one question, wherein the cached and stored answer can be retrieved by a subsequent user without having to conduct an additional test in the system.

9. The method of claim 1, further comprising performing at least one additional test based upon a schedule.

10. The method of claim 1, further comprising providing an audio signal representative of an answer to the at least one question.

11. A computer-based system for providing and developing information technology status information of various assets, the system comprising:

at least one electronic data processor configured to process, display, and manage data;

a module configured to execute on the at least one electronic data processor, wherein the module is configured to;

enable a user to pose at least one question pertaining to a status of a particular asset in the system;

parse the at least one question pertaining to the status of a particular asset;

select and conduct at least one test to determine an answer to the at least one question posed; and

generate and display to the user the answer to the at least one question.

12. The system of claim 11, wherein the at least one question can comprise a sequence of sub-questions, wherein the sub-questions collectively pertain to the status of the particular asset and are utilized in determining the answer to the at least one question.

13. The system of claim 12, wherein the at least one test can comprise a sequence of sub-tests, wherein the sub-tests are conducted to generate answers to the subquestions.

14. The system of claim 13, wherein the answer to the at least one question and answers to the sub-questions include confidence levels, wherein the confidence level indicates the likelihood that the at least one test and at least one sub-test answer the at least one question.

15. The system of claim 13, wherein the at least one test and sub-tests comprise at least one among tests for pinging a system, forward and reverse resolution of a domain name system, URL web requests, web services requests, calling remote programs, logging of results, reporting on logged tests, reporting on an individual test, providing alert messages, providing supporting information, indicating confidence levels, and pre-checking before any checks are performed.

16. The system of claim 14, wherein the module is configured to present the user with at least one of a list of status messages, at least one test and corresponding answers, sub-tests and corresponding answers, the confidence levels, and recommendations to conduct more tests.

17. The system of claim 13, wherein the module is configured to enable the user to interact with the at least one question, at least one test, sub-questions, and sub-tests through at least one among a graphical user interface application, graphical tools, a web-based application, a 3d simulation, aggregated mash-ups in a dashboard utility, and a portal setup.

18. The system of claim 11, wherein the module is configured to cache and store the generated answer to the at least one question, wherein the cached and stored answer can be retrieved by a subsequent user without having to conduct an additional test in the system.

19. The system of claim 18, further comprising at least one database configured to store data and the cached and stored answer from the module, wherein the at least one database is communicatively linked to the at least one electronic data processor and module.

20. The system of claim 11, wherein the module is configured to perform at least one additional test based upon a schedule.

21. The system of claim 11, further comprising providing an audio signal representative of an answer to the at least one question.

22. A computer-readable storage medium having stored therein computer-readable instructions, which, when loaded in and executed by a computer causes the computer to perform the steps of:

enabling a user to pose at least one question pertaining to a status of a particular asset in the system;

parsing the at least one question posed pertaining to the status of a particular asset;

selecting and conducting at least one test to determine an answer to the at least one question posed; and

generating and displaying to the user the answer to the at least one question.

23. The computer-readable storage medium of claim 22, wherein the at least one question can comprise a sequence of sub-questions, wherein the sub-questions collectively pertain to the status of the particular asset and are utilized in determining the answer to the at least one question.

24. The computer-readable storage medium of claim 23, wherein the at least one test can comprise a sequence of sub-tests, wherein the sub-tests arc conducted to generate answers to the sub-questions.

25. The computer-readable storage medium of claim 24, wherein the answer to the at least one question and answers to the sub-questions include confidence levels, wherein the confidence level indicates the likelihood that the at least one test and at least one sub-test answer the at least one question.

26. The computer-readable storage medium of claim 24, wherein the at least one test and sub-tests comprise at least one among tests for pinging a system, forward and reverse resolution of a domain name system, URL web requests, web services requests, calling remote programs, logging of results, reporting on logged tests, reporting on an individual test, providing alert messages, providing supporting information, indicating confidence levels, and pre-checking before any checks are performed.

27. The computer-readable storage medium of claim 25, wherein the generating and displaying step, the user is presented with at least one of a list of status messages, at least one test and corresponding answers, sub-tests and corresponding answers, the confidence levels, and recommendations to conduct more tests.

28. The computer-readable storage medium of claim 24, further comprising enabling the user to interact with the at least one question, at least one test, sub-questions, and sub-tests through at least one among a graphical user interface application, graphical tools, a web-based application, a 3d simulation, aggregated mash-ups in a dashboard utility, and a portal setup.

29. The computer-readable storage medium of claim 22, further comprising caching and storing the generated answer to the at least one question, wherein the cached and stored answer can be retrieved by a subsequent user without having to conduct an additional test in the system.

30. The computer-readable storage medium of claim 22, further comprising performing at least one additional test based upon a schedule.

31. The computer-readable storage medium of claim 22, further comprising providing an audio signal representative of an answer to the at least one question.