METHODS AND APPARATUS FOR MONITORING VOICE QUALITY ON A WIRELESS COMMUNICATION DEVICE

• US 20100062724A1
• Filed: 11/17/2009
• Published: 03/11/2010
• Est. Priority Date: 04/21/2005
• Status: Active Grant

• Current Assignee: Qualcomm, Inc.
• Original Assignee: Qualcomm, Inc.
• Inventors: Cassett, Tia Manning, Yip, Eric Chi Chung, Fok, Kenny
• Granted Patent: US 8,311,087 B2
• Time in Patent Office: Days
• US Class Current: 455/67.110
• CPC Class Codes: H04M 2201/18 Comparators
• CPC Class Codes: H04M 2207/18 wireless networks
• CPC Class Codes: H04M 3/2236 Quality of speech transmission monitoring

Abstract

Methods and apparatus for providing monitoring of voice quality and diagnostic data related to voice quality on a wireless device. Monitoring thresholds can be implemented that allow for additional precautionary measures and/or further monitoring to occur if a threshold level of voice quality performance is experienced. The results of the voice and diagnostic monitoring can be communicated to the service provider who can then collect, analyze and generate reports to assess and determine quality-related problems experienced by the communication network.

Claims

1. A method for analyzing voice quality performance in a wireless communication device, the method comprising:

receiving, at a network device, voice quality scores and diagnostic data from one or more wireless communication devices;

analyzing the voice quality scores and diagnostic data; and

generating one or more voice quality reports based on the voice quality scores and the diagnostic data, wherein the voice quality reports correlate voice quality performance to the diagnostic data.

2. The method of claim 1, wherein the diagnostic data is chosen from the group consisting of position data, power data, hardware-related data from a state manager, application-related data and network device data.

3. The method of claim 1, further comprising:

communicating the voice quality reports to a service provider for voice quality analysis.

4. The method of claim 3, wherein the voice quality reports correlate the diagnostic data with the voice quality scores in order to determine one or more causes of voice quality degradation in the one or more wireless communication devices, a network, or a combination thereof.

5. The method of claim 3, wherein the voice quality reports are specific to an individual wireless communication device.

6. The method of claim 3, wherein the voice quality reports are based on a plurality of wireless communication devices throughout the wireless network.

7. The method of claim 1, wherein the voice quality scores and diagnostic data is received from a voice-quality monitoring module within each of the one or more wireless communication devices.

8. A network device, comprising:

means for receiving, at a network device, voice quality scores and diagnostic data from one or more wireless communication devices;

means for analyzing the voice quality scores and diagnostic data; and

means for generating one or more voice quality reports based on the voice quality scores and the diagnostic data, wherein the voice quality reports correlate voice quality performance to the diagnostic data.

9. The network device of claim 8, wherein the diagnostic data is chosen from the group consisting of position data, power data, hardware-related data from a state manager, application-related data and network device data.

10. The network device of claim 8, further comprising:

means for communicating the voice quality reports to a service provider for voice quality analysis.

11. The network device of claim 10, wherein the voice quality reports correlate the diagnostic data with the voice quality scores in order to determine one or more causes of voice quality degradation in the one or more wireless communication devices, a network, or a combination thereof.

12. The network device of claim 10, wherein the voice quality reports are specific to an individual wireless communication device.

13. The network device of claim 10, wherein the voice quality reports are based on a plurality of wireless communication devices throughout the wireless network.

14. The network device of claim 8, wherein the voice quality scores and diagnostic data is received from a voice-quality monitoring module within each of the one or more wireless communication devices.

15. A network device, comprising:

a processor, wherein the processor is operable to;

receive, at a network device, voice quality scores and diagnostic data from one or more wireless communication devices;

analyze the voice quality scores and diagnostic data; and

generate one or more voice quality reports based on the voice quality scores and the diagnostic data, wherein the voice quality reports correlate voice quality performance to the diagnostic data.

16. The network device of claim 15, wherein the diagnostic data is chosen from the group consisting of position data, power data, hardware-related data from a state manager, application-related data and network device data.

17. The network device of claim 15, wherein the processor is further operable to:

communicate the voice quality reports to a service provider for voice quality analysis.

18. The network device of claim 17, wherein the voice quality reports correlate the diagnostic data with the voice quality scores in order to determine one or more causes of voice quality degradation in the one or more wireless communication devices, a network, or a combination thereof.

19. The network device of claim 17, wherein the voice quality reports are specific to an individual wireless communication device.

20. The network device of claim 17, wherein the voice quality reports arc based on a plurality of wireless communication devices throughout the wireless network.

21. The network device of claim 15, wherein the voice quality scores and diagnostic data is received from a voice-quality monitoring module within each of the one or more wireless communication devices.

22. A computer-readable medium, comprising:

at least one instruction for receiving, at a network device, voice quality scores and diagnostic data from one or more wireless communication devices;

at least one instruction for analyzing the voice quality scores and diagnostic data; and

at least one instruction for generating one or more voice quality reports based on the voice quality scores and the diagnostic data, wherein the voice quality reports correlate voice quality performance to the diagnostic data.

23. The computer-readable medium of claim 22, wherein the diagnostic data is

chosen from the group consisting of position data, power data, hardware-related data from a state manager, application-related data and network device data.

24. The computer-readable medium of claim 22, further comprising:

at least one instruction for communicating the voice quality reports to a service provider for voice quality analysis.

25. The computer-readable medium of claim 24, wherein the voice quality reports correlate the diagnostic data with the voice quality scores in order to determine one or more causes of voice quality degradation in the one or more wireless communication devices, a network, or a combination thereof.

26. The computer-readable medium of claim 24, wherein the voice quality reports are specific to an individual wireless communication device.

27. The computer-readable medium of claim 24, wherein the voice quality reports are based on a plurality of wireless communication devices throughout the wireless network.

28. The computer-readable medium of claim 22, wherein the voice quality scores and diagnostic data is received from a voice-quality monitoring module within each of the one or more wireless communication devices.

29. A method for configuring the monitoring of voice quality on a wireless device, the method comprising:

configuring, at a network device, voice monitoring parameters and diagnostic monitoring parameters related to voice monitoring; and

communicating the voice monitoring parameters and diagnostic monitoring parameters to one or more wireless communication devices operable for monitoring voice data and diagnostic data according to the voice monitoring parameters and diagnostic monitoring parameters.

30. The method of claim 29, wherein the voice monitoring parameters are chosen from the group consisting of voice data, monitoring interval, monitoring schedule, monitoring triggering event, voice score algorithm, threshold condition and threshold limit.

31. The method of claim 29, wherein the diagnostic monitoring parameters are chosen from the group consisting of position monitoring parameters, power monitoring parameters, hardware monitoring parameters, application monitoring parameters and network device monitoring parameters data.

32. A network device comprising:

means for configuring, at the network device, voice monitoring parameters and diagnostic monitoring parameters related to voice monitoring; and

means for communicating the voice monitoring parameters and diagnostic monitoring parameters to one or more wireless communication devices operable for monitoring voice data and diagnostic data according to the voice monitoring parameters and diagnostic monitoring parameters.

33. The network device of claim 32, wherein the voice monitoring parameters are chosen from the group consisting of voice data, monitoring interval, monitoring schedule, monitoring triggering event, voice score algorithm, threshold condition and threshold limit.

34. The network device of claim 32, wherein the diagnostic monitoring parameters are chosen from the group consisting of position monitoring parameters, power monitoring parameters, hardware monitoring parameters, application monitoring parameters and network device monitoring parameters data.

35. A network device, comprising:

a processor, wherein the processor is operable to;

configure, at the network device, voice monitoring parameters and diagnostic monitoring parameters related to voice monitoring; and

communicate the voice monitoring parameters and diagnostic monitoring parameters to one or more wireless communication devices operable for monitoring voice data and diagnostic data according to the voice monitoring parameters and diagnostic monitoring parameters.

36. The network device of claim 35, wherein the voice monitoring parameters are chosen from the group consisting of voice data, monitoring interval, monitoring schedule, monitoring triggering event, voice score algorithm, threshold condition and threshold limit.

37. The network device of claim 35, wherein the diagnostic monitoring parameters are chosen from the group consisting of position monitoring parameters, power monitoring parameters, hardware monitoring parameters, application monitoring parameters and network device monitoring parameters data.

38. A computer-readable medium for analyzing voice quality performance in a wireless communication device, comprising:

at least one instruction for configuring, at the network device, voice monitoring parameters and diagnostic monitoring parameters related to voice monitoring; and

at least one instruction for communicating the voice monitoring parameters and diagnostic monitoring parameters to one or more wireless communication devices operable for monitoring voice data and diagnostic data according to the voice monitoring parameters and diagnostic monitoring parameters.

39. The computer-readable medium of claim 38, wherein the voice monitoring parameters are chosen from the group consisting of voice data, monitoring interval, monitoring schedule, monitoring triggering event, voice score algorithm, threshold condition and threshold limit.

40. The computer-readable medium of claim 38, wherein the diagnostic monitoring parameters are chosen from the group consisting of position monitoring parameters, power monitoring parameters, hardware monitoring parameters, application monitoring parameters and network device monitoring parameters data.