E-Mail Monitoring System

• US 20100064013A1
• Filed: 03/08/2007
• Published: 03/11/2010
• Est. Priority Date: 03/09/2006
• Status: Abandoned Application

• Current Assignee: Uptime365 Limited
• Original Assignee: Uptime365 Limited
• Inventors: Aranzulla, Philip John
• Application Number:
  US12/282,133
• Publication Number:
  US 20100064013A1
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: H04L 41/0663 Performing the actions predefined by failover planning, e.g. switching to standby network elements
• CPC Class Codes: H04L 43/00 Arrangements for monitoring or testing data switching networks
• CPC Class Codes: H04L 43/0876 Network utilisation, e.g. volume of load or congestion level
• CPC Class Codes: H04L 51/23 Reliability checks, e.g. acknowledgments or fault reporting
• CPC Class Codes: H04L 69/40 for recovering from a failure of a protocol instance or entity, e.g. service redundancy protocols, protocol state redundancy or protocol service redirection management of faults, events, alarms or notifications in data switching networks H04L41/06

Abstract

A monitoring system is described which monitors the effect of down time of an e-mail server (2) to the disruption of communication between a client computer (1) and a remote computer (7). The monitoring is achieved through the presence of a monitor program (22) which detects that an e-mail server (2) is not functioning properly and then causes messages to be re-routed via a backup e-mail system (3-1 . . . 3-n). The backup e-mail system (3-1 . . . 3-n) sends statistics indicating the volume of e-mail received to a central monitoring system (8) which enables data indicative of the extent to which failure of the e-mail server (2) effects communication of the client computer (1) to be identified.

Claims

1. A computer network comprising:

a client computer;

an e-mail server;

a backup server; and

a communications network operable to transmit data between said client computer, said e-mail server and said backup server,

characterized in that a monitoring and reconfiguration module is provided at said client computer said monitoring and reconfiguration module being operable to determine whether said client computer can dispatch and/or receive e-mail messages via said e-mail server and is responsive to determining that said client computer is unable to send and/or receive e-mail messages via said e-mail server to configure said client computer to send and/or receive messages via said backup server until the functionality of said e-mail server is restored, said backup server being configured to monitor and record the volume of messages re-routed via said backup server to determine the extent of disruption of communication caused by said client computer being unable to dispatch and/or receive e-mail messages via said e-mail server.

2. A computer network in accordance with claim 1 wherein said monitoring and reconfiguration module is operable to determine whether said client computer can dispatch and/or receive e-mail messages via said e-mail server by causing a test message to be sent to and retrieved from said e-mail server and is responsive to determining that said client computer is unable to send and retrieve a test messages via said e-mail server to configure said client computer to send and receive messages via said backup server until the functionality of said e-mail server is restored.

3. A computer network in accordance with claim 1 wherein said monitoring and reconfiguration module is operable to determine whether said client computer can dispatch and/or receive e-mail messages via said e-mail server by sending an access request to said e-mail server and is responsive to receipt of an access failure error to configure said client computer to send and receive messages via said backup server until the functionality of said e-mail server is restored.

4. A computer network in accordance with claim 1 wherein said monitoring and reconfiguration module is operable to determine whether said client computer can dispatch and/or receive e-mail messages via said e-mail server by testing whether said client computer can dispatch and/or receive e-mail messages via said e-mail server on a periodic basis.

5. A computer network in accordance with claim 1 wherein said monitoring and reconfiguration module is responsive to determining that said client computer cannot dispatch and/or receive e-mail messages via said e-mail server to test on a periodic basis whether the functionality of said e-mail server has been restored and to re-configure said client computer to send and receive messages via said e-mail server when it is determined that the functionality of said e-mail server has been restored.

6. A computer network in accordance with claim 1, further comprising:

a remote sender computer; and

a domain name server storing domain name records, wherein said domain name record associates e-mail domain name data with host domain name data for said e-mail server and said backup server and wherein said remote sender computer is operable to route data to said e-mail server and said backup server utilising the destination host IP address the other domain name record stored by said domain name server.

7. A computer network in accordance with claim 6 wherein said remote sender computer is operable to attempt to route data to said e-mail server and is responsive to not being able to route data to said e-mail server to route data to said back-up server.

8. A computer network in accordance with claim 1, further comprising one or more further backup servers wherein said monitoring and reconfiguration module is responsive to determining that said client computer is unable to send and/or receive e-mail messages via said e-mail server to configure said client computer to send and/or receive messages via said a selected one of said backup servers and said one or more of said further backup servers until the functionality of said e-mail server is restored, said backup server and said one or more further backup servers being configured to monitor and record the volume of messages re-routed via said backup server and said one or more further backup servers to determine the extent of disruption of communication caused by said client computer being unable to dispatch and/or receive e-mail messages via said e-mail server.

9. A computer network in accordance with claim 8 wherein said monitoring and reconfiguration module is arranged to select one of said backup servers and said one or more of said further backup servers for routing messages to by successively testing whether said client computer can dispatch and/or receive e-mail messages via servers and configuring said client computer to send and/or receive messages via the first server determined to be operable to dispatch and/or receive e-mail messages until the functionality of said e-mail server is restored.

10. A computer network in accordance with claim 9 wherein said monitoring and reconfiguration module is responsive to determining that said client computer is unable to dispatch and/or receive e-mail messages via any of said further backup servers to record the existence of a connection error.

11. A computer network in accordance with claim 8 wherein said backup sever and said further backup servers are operable to collate data indicative of the volume of re-routed messages to determine the extent of disruption of communication caused by said client computer being unable to dispatch and/or receive e-mail messages via said e-mail server.

12. A computer network in accordance with claim 1 wherein said recordation of the volume of messages includes recording timing data relating to said re-routed messages.

13. A client computer comprising:

an e-mail module operable to send and receive messages; and

a monitoring and reconfiguration module operable to determine whether said client computer can dispatch and/or receive e-mail messages via a predefined e-mail server and responsive to determining that said client computer is unable to send and/or receive e-mail messages via said e-mail server to configure said e-mail module to send and/or receive messages via a backup server until the functionality of said e-mail server is restored.

14. A client computer in accordance with claim 13 wherein said monitoring and reconfiguration module is operable to determine whether said client computer can dispatch and/or receive e-mail messages via said e-mail server by causing a test message to be sent to and retrieved from said e-mail server and is responsive to determining that said client computer is unable to send and receive a test message via said e-mail to configure said e-mail module to send and receive messages via said backup server until the functionality of said e-mail server is restored.

15. A client computer in accordance with claim 13 wherein said monitoring and reconfiguration module is operable to determine whether said client computer can dispatch and/or receive e-mail messages via said e-mail server by sending an access request to said e-mail server and responsive to receipt of an access failure error to configure said e-mail module to send and receive messages via said backup server until the functionality of said e-mail server is restored.

16. A client computer in accordance with claim 13, wherein said monitoring and reconfiguration module is operable to determine whether said client computer can dispatch and/or receive e-mail messages via said e-mail server by testing whether said client computer can dispatch and/or receive e-mail messages via said e-mail server on a periodic basis.

17. A client computer in accordance with claim 13, wherein said monitoring and reconfiguration module is responsive to determining that said client computer cannot dispatch and/or receive e-mail messages via said e-mail server to test on a periodic basis whether the functionality of said e-mail server has been restored and to re-configure said e-mail module to send and receive messages via said e-mail server when it is determined that the functionality of said e-mail server has been restored.

18. A client computer in accordance with claim 13 wherein said monitoring and reconfiguration module is responsive to determining that said client computer is unable to send and/or receive e-mail messages via said e-mail server to configure said e-mail module to send and receive messages via said a selected one of said backup servers or one or more of further backup servers until the functionality of said e-mail server is restored.

19. A client computer in accordance with claim 18 wherein said monitoring and reconfiguration module is arranged to select one of said backup servers and said one or more of said further backup servers for routing messages to by successively testing whether said client computer can dispatch and/or receive e-mail messages via servers and configuring said e-mail module to send and receive messages via the first server determined to be operable to dispatch and/or receive e-mail messages until the functionality of said e-mail server is restored.

20. A client computer in accordance with claim 19 wherein said monitoring and reconfiguration module is responsive to determining that said client computer is unable to dispatch and/or receive e-mail messages via any of said further backup servers to record the existence of a connection error.

21. A storage medium storing computer interpretable instructions to cause a programmable computer having an e-mail module operable to send and receive messages to become configured as a client computer in accordance with any claim 13.

22. A storage medium in accordance with claim 21 comprising a computer disk.

23. A disk in accordance with claim 22 comprising a magnetic, magneto-optic or optical disk.

24. A storage medium in accordance with claim 21 comprising an electrical signal within a communications network.