Interactive Voice Enabled Email Notification and Alert System and Method
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Accused Products
Abstract
An interactive, voice-enabled email message notification and alert system 10 and method are disclosed. The system 10 relates to computer and communication systems and more particularly to delivery of electronic mail and other forms of electronic messages over the public switched and wireless telephone networks
11 Citations
54 Claims
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1-38. -38. (canceled)
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39. A communication system, comprising:
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A first communication server; software executing at the first server from a machine-readable medium coupled to the server; rules and data stored in a repository accessible to the software, the rules accessible by the software; and network ports for receiving and sending communications; wherein, upon receiving a communication in a first protocol and addressed to a first destination, the system, executing the software, accesses the rules to determine if the first communication qualifies for alternative delivery, and if so, determines alternative protocol and destination from the rules, either or both of which may be different from the first protocol and destination, and converts and delivers the communication accordingly. - View Dependent Claims (40, 41, 42, 43, 44, 45, 46)
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47. A communication method, comprising the steps of:
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(a) receiving a communication in a first protocol and addressed to a first destination by a first communication server via a network port, the server executing software from a machine-readable medium; (b) accessing a stored rule set to determine if the first communication qualifies for alternative delivery; (c) if the first communication qualifies, determining one or both of an alternative protocol and an alternative destination for the communication, either or both of which may be different from the first protocol and destination; and (d) converting and delivering the communication accordingly. - View Dependent Claims (48, 49, 50, 51, 52, 53, 54)
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Specification