AUTOMATED SERVICE AND SUPPORT NOTICES USING ELECTRONIC SHOPPING LISTS

• US 20100066498A1
• Filed: 12/12/2008
• Published: 03/18/2010
• Est. Priority Date: 09/12/2008
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Fenton, Charles Stanley
• Granted Patent: US 8,676,657 B2
• Time in Patent Office: Days
• US Class Current: 340/10.100
• CPC Class Codes: G06Q 30/0603 Catalogue ordering
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]

Abstract

A method and system of updating an electronic shopping list (ESL) indicating items that may be purchased in response to detecting, by a wireless device having access to the ESL, a service request event corresponding to an asset. Upon detection of the service request event, a service request item may be inserted into the ESL. The asset may be queried from time to time to verify operation of the asset. The items listed in the ESL may be ordered according to a date the service request event was detected.

Claims

1. A method for updating a shopping list, comprising:

detecting, by a wireless device having access to an electronic shopping list (ESL), a service request event corresponding to an asset; and

inserting a service request item into the ESL in response to the service request event.

2. The method of claim 1, wherein the service request event comprises a service request message wirelessly transmitted by the asset.

3. The method of claim 2, further comprising querying the asset from time to time to verify asset operation.

4. The method of claim 3, wherein the wireless device is configured to query the asset.

5. The method of claim 1, wherein the service request event includes an asset response to a service request query generated by the wireless device.

6. The method of claim 1, wherein the asset comprises a dumb asset and wherein the service request event includes a service request generated periodically by a proxy for the dumb asset.

7. The method of claim 6, wherein the proxy for the dumb asset resides on the wireless device.

8. The method of claim 6, wherein the proxy for the dumb asset resides on a computer.

9. The method of claim 6, wherein the proxy for the dumb asset resides on the dumb asset.

10. The method of claim 6, wherein the asset includes a limited protocol interface and wherein the service request event is generated by a compliant protocol adapter connected to the limited protocol interface.

11. The method of claim 10, wherein the limited protocol interface includes an on board diagnostic (OBD) interface and the service request is generated by an adapter selected from the group consisting of a Bluetooth adapter and a Wifi adapter.

12. The method of claim 11, wherein the asset comprises a motor vehicle and wherein the OBD interface comprises an OBD-II interface.

13. An apparatus including processor and storage media accessible to the processor, configured to update an electronic shopping list (ESL), the apparatus being operable for:

detecting a service request event corresponding to an asset;

accessing the ESL in response to said detecting; and

inserting a service request item into the ESL.

14. The apparatus of claim 13, wherein the service request event comprises a service request message wirelessly transmitted by the asset.

15. The apparatus of claim 14, further being operable for:

querying the asset to verify asset operation.

16. The apparatus of claim 13, wherein the service request event includes an asset response to a service request query generated by the apparatus.

17. The apparatus of claim 13, wherein the asset comprises a dumb asset and wherein the service request event includes a service request generated periodically by a proxy for the dumb asset.

18. The apparatus of claim 17, wherein the asset includes a limited protocol interface and wherein the service request event is generated by a compliant protocol adapter connected to the limited protocol interface.

19. The apparatus of claim 18, wherein the limited protocol interface includes an on board diagnostic interface and the service request is generated by an adapter selected from the group consisting of a Bluetooth adapter and a Wifi adapter.

20. A computer readable memory media, including computer executable program instructions for updating an electronic shopping list (ESL), said program instructions executable to:

detect an occurrence of a service request event corresponding to an asset;

access the ESL in response to said occurrence; and

insert a service request item into the ESL in response to the service request event.

21. The memory media of claim 20, further including program instructions executable to:

query the asset from time to time to verify asset operation.

22. The memory media of claim 20, further including program instructions executable to:

order items listed in the ESL according to a date the service request event was detected.