METHOD AND APPARATUS FOR IMPROVING TRANSACTION SUCCESS RATES FOR VOICE REMINDER APPLICATIONS IN E-COMMERCE
First Claim
1. A method for communicating a text-to-speech (TTS) reminder phone call to arecipient'"'"'s voicemail for improvement of transaction success rates, the method comprising:
- transmitting the text-to-speech (TTS) reminder phone call to a recipient'"'"'s voice-capable device at a recipient'"'"'s desired date and time or at a recipient'"'"'s desired dynamic event;
delivering the text-to-speech (TTS) reminder phone call to the recipient'"'"'s voicemail because the recipient'"'"'s voice-capable device routes the text-to-speech (TTS) reminder phone call to the recipient'"'"'s voicemail, wherein a text-to-speech (TTS) alert system delivering the text-to-speech (TTS) reminder phone call may be configured to detect a routing scheme to the recipient'"'"'s voicemail to record at least a portion of a message from the text-to-speech (TTS) reminder phone call, a centralized or a recipient-specific call-back phone number, and/or a transaction identifier number in the recipient'"'"'s voicemail;
identifying a recipient using the recipient-specific call-back phone number and/or the transaction identifier if the recipient calls back to the text-to-speech (TTS) alert system; and
re-transmitting and replaying the text-to-speech (TTS) reminder phone call when the recipient calls back to the text-to-speech (TTS) alert system, wherein the recipient may be given an opportunity to authorize, authenticate, and/or complete a transaction if the text-to-speech (TTS) reminder phone call involves a transaction of products or services.
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Accused Products
Abstract
Methods and apparatuses are disclosed for improving transaction success rates for voice reminder applications in e-commerce. In one embodiment of the invention, the voice reminder applications in e-commerce utilizes a network-based text-to-speech (TTS) alert system, which can generate a purchase reminder associated with a recipient'"'"'s potential purchase. The network-based text-to-speech (TTS) alert system can also deliver the purchase reminder to a recipient'"'"'s voicemail and leave a transaction identifier number and a centralized or a recipient-specific call-back phone number to the recipient'"'"'s voicemail. A recipient can utilize the transaction identifier number, the centralized or the recipient-specific call-back phone number, and optionally a recipient-specific password to make a phone call to retrieve the purchase reminder previously delivered to the recipient'"'"'s voicemail by the network-based text-to-speech (TTS) alert system. Then, the recipient can authorize and/or complete a transaction related to the purchase reminder over the same phone call.
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Citations
11 Claims
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1. A method for communicating a text-to-speech (TTS) reminder phone call to a
recipient'"'"'s voicemail for improvement of transaction success rates, the method comprising: -
transmitting the text-to-speech (TTS) reminder phone call to a recipient'"'"'s voice-capable device at a recipient'"'"'s desired date and time or at a recipient'"'"'s desired dynamic event; delivering the text-to-speech (TTS) reminder phone call to the recipient'"'"'s voicemail because the recipient'"'"'s voice-capable device routes the text-to-speech (TTS) reminder phone call to the recipient'"'"'s voicemail, wherein a text-to-speech (TTS) alert system delivering the text-to-speech (TTS) reminder phone call may be configured to detect a routing scheme to the recipient'"'"'s voicemail to record at least a portion of a message from the text-to-speech (TTS) reminder phone call, a centralized or a recipient-specific call-back phone number, and/or a transaction identifier number in the recipient'"'"'s voicemail; identifying a recipient using the recipient-specific call-back phone number and/or the transaction identifier if the recipient calls back to the text-to-speech (TTS) alert system; and re-transmitting and replaying the text-to-speech (TTS) reminder phone call when the recipient calls back to the text-to-speech (TTS) alert system, wherein the recipient may be given an opportunity to authorize, authenticate, and/or complete a transaction if the text-to-speech (TTS) reminder phone call involves a transaction of products or services. - View Dependent Claims (2, 3, 4, 5)
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6. A method for reducing online shopping cart abandonment rates, the method comprising:
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enabling a consumer to browse an e-commerce web site, wherein the e-commerce website incorporated a shopping cart abandonment reduction interface linked to a text-to-speech (TTS) alert system such as TagToe; allowing the consumer to place one or more items in a shopping cart of the e-commerce website which incorporated the shopping cart abandonment reduction interface; detecting an attempt to leave the e-commerce website by the consumer before completing a purchase transaction of the one or more items in the shopping cart; preventing the consumer from leaving the e-commerce website at least once; generating a message on a consumer'"'"'s computer screen to encourage the consumer to use a purchase reminder user interface linked to the text-to-speech (TTS) alert system such as TagToe to schedule a purchase reminder phone call; and enabling the consumer to select and/or enter a desirable date and time for the purchase reminder phone call, a dynamic event which triggers the purchase reminder phone call, and/or a purchase reminder entry into an online calendar. - View Dependent Claims (7, 8, 9, 10, 11)
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Specification