METHOD FOR THE FOLLOW-UP AND BEHAVIOR ASSESSMENT OF PARKS OF ATM TERMINALS BY MEANS OF STATISTICAL ANALYSES AND/OR GENERATION OF GRAPHICS OF UPDATED INDICATORS

• US 20100070341A1
• Filed: 07/08/2009
• Published: 03/18/2010
• Est. Priority Date: 07/11/2008
• Status: Abandoned Application

• Current Assignee: Tecnologia Bancã¡Ria S/A
• Original Assignee: Tecnologia Bancã¡Ria S/A
• Inventors: CROCCI DE SOUZA, Ivana, AMADOR GALVÂO, Nicolau, DOS SANTOS RIBEIRO, Gisele, TELES DA SILVA, Priscila, MOURÅO SANSONI, Natâlia, YOSHIDA, Lina, ALVES, Jefferson
• Application Number:
  US12/499,313
• Publication Number:
  US 20100070341A1
• Time in Patent Office: Days
• US Class Current: 705/10
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 20/382 insuring higher security of transaction
• CPC Class Codes: G06Q 40/02 Banking, e.g. interest calculation or account maintenance credit or loans G06Q40/03

Abstract

The “METHOD FOR THE FOLLOW-UP AND BEHAVIOR ASSESSMENT OF PARKS OF ATM TERMINALS BY MEANS OF STATISTICAL ANALYSES AND/OR GENERATION OF GRAPHICS OF UPDATED INDICATORS” is related, more specifically, to a method prominently developed so that the outsourcing clients, owners of networks managed by other companies, such as banks and other companies which utilize ATM terminals, are enabled to perform a follow-up and assessment of the behavior of their parks of ATM terminals by means of statistical analyses and/or the generation of graphics of updated indicators within the shortest period of time possible, thus providing conditions for the making of strategic and operational decisions based on information supplied on-line.

Claims

1. A “

METHOD FOR THE FOLLOW-UP AND BEHAVIOR ASSESSMENT OF PARKS OF ATM TERMINALS BY MEANS OF STATISTICAL ANALYSES AND/OR GENERATION OF GRAPHICS OF UPDATED INDICATORS”

, of a method specially developed for the follow-up of the quality of the service rendered by the administrating company of the parks of ATM terminals, presenting a unique tool with centralized information, providing information within shorter periods of time, besides providing for a visual follow-up of the behavior of the products and services, making it possible for the comparison between the current information and the historic behavior, establishing alerts where there are alterations in the behavior, improving the analysis of the information which will allow for strategic and operational decisions to be made based upon information supplied on-line, said decisions being more agile and the actions proactive for the improvement of the processes, being characterized by the fact of presenting a method developed from the concepts of Business Intelligence (BI) and Business Activity monitoring (BAM), with the purpose of allowing its users to know, accompany, and assess the behavior of the main products and services by means of visual resources utilized for the presentation of indicators grouped in four modules via dashboards, as follows;

     1) Availability (Historic and On-line)—

Ensures the follow-up of the Points of Capture, operated by the administrating company, supplying information pertinent to the availability of the terminals in order for their account holders to be able to perform transactions. Main indicator;

availability from the point o view of utilization by the end-user of the network;

     2) Calls—

Allows for the follow-up of the processes of Technical and Operational Catering of the open calls and sorted out by the administrating company. Main indicator;

Performance of the ATM network—

Metrics;

volume of calls per point of capture;

     3) Status of the On-line PC and Factors of Unavailability, History—

has the purpose of presenting on-line the unavailable Points of Capture for each group of financial transaction, status of communication lines and operation of each equipment. Main indicators;

On-line Status of each Point of Capture and On-line Status of the ATM network;

     4) Financial Transactions and Transactional Occurrences—

offers qualitative and quantitative information pertinent to the transactions performed on the ATM terminals. Main indicator;

Performance of the ATM networks—

Metrics;

Volume of successful transactions on each terminal;

     5) Operational Efficiency—

Allows for the follow-up of productivity and efficiency of the operator of Technical and Operational calls. Main indicator;

Performance of the operators—

metrics;

quantity of actions performed.

2. A “

METHOD FOR THE FOLLOW-UP AND BEHAVIOR ASSESSMENT OF PARKS OF ATM TERMINALS BY MEANS OF STATISTICAL ANALYSES AND/OR GENERATION OF GRAPHICS OF UPDATED INDICATORS”

, in accordance with claim 1, characterized by the fact that it presents a methodology for the Management of Projects of the PMI/PMBoK type.

3. A “

METHOD FOR THE FOLLOW-UP AND BEHAVIOR ASSESSMENT OF PARKS OF ATM TERMINALS BY MEANS OF STATISTICAL ANALYSES AND/OR GENERATION OF GRAPHICS OF UPDATED INDICATORS”

, in accordance with claim 1, characterized by the fact that it presents a process of software development of the URP type.

4. A “

METHOD FOR THE FOLLOW-UP AND BEHAVIOR ASSESSMENT OF PARKS OF ATM TERMINALS BY MEANS OF STATISTICAL ANALYSES AND/OR GENERATION OF GRAPHICS OF UPDATED INDICATORS”

, in accordance with claim 1, characterized by the fact that it presents an implementation tool of the Panorama Suite type.

5. A “

METHOD FOR THE FOLLOW-UP AND BEHAVIOR ASSESSMENT OF PARKS OF ATM TERMINALS BY MEANS OF STATISTICAL ANALYSES AND/OR GENERATION OF GRAPHICS OF UPDATED INDICATORS”

, in accordance with claim 1, characterized by the fact that it presents a data base;

Oracle and SQL Server, and aggregated services (Integration Services, Reporting Services, Notification Services, Analysis Services).

6. A “

METHOD FOR THE FOLLOW-UP AND BEHAVIOR ASSESSMENT OF PARKS OF ATM TERMINALS BY MEANS OF STATISTICAL ANALYSES AND/OR GENERATION OF GRAPHICS OF UPDATED INDICATORS”

, in accordance with claim 1, characterized by the fact that it presents a versioning tool of the Rational Clearcase type.

7. A “

METHOD FOR THE FOLLOW-UP AND BEHAVIOR ASSESSMENT OF PARKS OF ATM TERMINALS BY MEANS OF STATISTICAL ANALYSES AND/OR GENERATION OF GRAPHICS OF UPDATED INDICATORS”

, in accordance with claim 1, characterized by the fact that it presents a documenting tool of the Word type.

8. A “

METHOD FOR THE FOLLOW-UP AND BEHAVIOR ASSESSMENT OF PARKS OF ATM TERMINALS BY MEANS OF STATISTICAL ANALYSES AND/OR GENERATION OF GRAPHICS OF UPDATED INDICATORS”

, in accordance with claim 1, characterized by the fact that it presents a tool for modeling of the Visio type.