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STORAGE MEDIUM STORING TROUBLE HANDLING PROGRAM, AND TROUBLE HANDLING APPARATUS

  • US 20100070462A1
  • Filed: 06/25/2009
  • Published: 03/18/2010
  • Est. Priority Date: 09/17/2008
  • Status: Active Grant
First Claim
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1. A computer-readable portable storage medium on which is stored a trouble handling program for causing a computer to execute a process for putting trouble handling cases occurring in the past in an information system into knowledge data, and for recommending a handling method on the basis of a trouble handling knowledge obtained by putting the trouble handling cases into the knowledge data, and a symptom of a trouble when the trouble occurs, the program comprising:

  • a searching process for obtaining candidates of a handling method for a trouble requested to be handled by searching the trouble handling knowledge;

    a recording process for recording to a storing unit a history of handling methods executed for each symptom as handling history information;

    a priority assigning process for assigning priorities to the candidates of the handling method (handling method candidates) obtained by the searching process with reference to the handling history information; and

    a process for returning to a handling request source the handling method for the trouble requested to be handled after assigning a priority to the handling method on the basis of priority assignment information obtained by the priority assigning process.

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